Refund Policy

If you discover the Potty Plant is not suitable for your dog, you can request a refund within 14 days of receiving the Potty Plant. Please contact us via email. The cost of the Potty Plant $193 will be refunded to you minus $15.00 shipping charge if you are Sydney based.Customer arranges shipping back to us. The Potty Plant must be in its original condition and undamaged for a refund to be granted. The cost of the grass mat cannot be refunded once delivered.
If you are outside Sydney and would like a refund within 2 weeks of receiving the Potty Plant, customer arranges return shipping. We withhold $45 for grass and handling fee.

There are no refunds or exchanges on 2nd hand Potty Plants.

Amendments to subscriptions must be made by noon 2 days before your delivery day. If you fail to give us notice before noon 2 days earlier, we cannot refund/change your order.