Terms of Use

Although we strive to secure fresh grass each week for our subscribers, we are heavily reliant on suitable weather conditions for grass harvesting. In the chance of not being able to deliver your grass at your scheduled delivery date due to prolonged wet weather we take the following steps:

Weekly Subscribers:
We will endevour to deliver within 3 days of your scheduled day. If we are not able to deliver within 3 days we will offer you a refund and postpone your delivery till your next scheduled day.

Fortnightly Subscribers:
We will endevour to deliver within 7 days of your scheduled day. If we are not able to deliver within 7 days we will offer you a refund and postpone your delivery till your next scheduled day.

Monthly Subscribers:
We will endevour to deliver within 10 days of your scheduled day. If we are not able to deliver within 10 days we will offer you a refund and postpone your delivery till your next scheduled day.

We are not able to offer any kind of compensation for wet weather delays as the outcome is entirely out of our control.

For change of shipping address, inform us of your new address by email before the following days:

QLD/TAS Customers:
For your address to be updated, we must receive an email from you before Saturday 12 noon.

VIC/ACT/SA Customers:
For your address to be updated, we must receive an email from you before before Sunday 12 noon.

NSW Customers:
For your address to be updated, we must receive an email from you before Wednesday 12 noon.

Premium Subscribers:
Once you have been given time slot for grass replacement and have confirmed, we will require at lest 24 hours notice for any cancellations or amendments to the time otherwise a cancellation fee of the whole amount will be applied. We appreciate your understanding on this matter.

Hydroponic Grass:
Hydroponic grass is subject to availability. We cannot guarantee its availability. If you request hydroponic grass and it is out of stock, we will send a Park grass instead unless you have cancelled your order before we send out a Park grass. We do not offer compensation of any sort for not having Hydroponic in stock.

We must be notified of any cancellations/pauses/recommencements of subscriptions by emailing to grass@pottyplant.com.au
We will action your request If we are notified before the delivery deadline for your area. Please check the FAQs for delivery deadline for your area.