Potty Plant is a natural, mess-free toilet solution for dogs. Both the Potty Plant Pro and Potty Plant Go feature a secure base to hold our real grass, creating a clean and familiar spot for your dog to go to the toilet.

Set-up is simple:

• Place your Potty Plant in a shady, sheltered spot like a balcony or courtyard - out of direct sun and rain.
• No outdoor space? You can use it indoors, just make sure to change the grass weekly.

The real grass naturally absorbs pee and odours, meaning there’s no maintenance required between grass changes - just pick up your dog’s poo like you would at the park.

When it’s time to refresh:

• With Potty Plant Pro, roll up and dispose of the old grass, give the tray a quick wash, lay down the included liner, and place the fresh grass on top.
• With Potty Plant Go, simply close up and dispose of the entire used box and grass, and replace it with your new one-no cleaning needed.

Your dog gets a soft, natural place to go (just like at the park), and you get a low-maintenance toilet solution that doesn’t stink up your home.

The best spot for your Potty Plant is on a balcony or courtyard, ideally undercover to protect it from rain and direct sunlight.

If you don’t have access to an outdoor area, you can place it indoors - just keep in mind:

Indoor grass needs to be changed weekly, as it retains more moisture and reaches its pee absorption limit faster than when used outdoors.

Do not water the grass if it's indoors - it already holds enough moisture on its own.

Absolutely. You can place it indoors - just keep in mind:

Indoor grass needs to be changed weekly, as it retains more moisture and reaches its pee absorption limit faster than when used outdoors.

Do not water the grass if it's indoors - it already holds enough moisture on its own.

Yes, you can - but we strongly recommend placing a mat underneath to protect your floors, just in case.

• The Potty Plant Pro is fully sealed, and the Potty Plant Go is 100% waterproof.
• However, if your dog accidentally misses the grass, a mat will help catch any spills and keep your carpet or flooring safe.

If you’re using the Potty Plant Pro, we also suggest giving the tray a thorough clean during each grass change - including the bottom.

The best way? A quick rinse on the balcony with a hose, or a wash in the bathtub. Watch how to wash your Potty Plant Pro tray here.

Yes absolutely! Ideally undercover to protect it from rain and direct sunlight. This could be an awning or even under an outdoor table. If you don’t have any cover, you can check out our Canopee - a mini tent to protect your Potty Plant from the sun and the rain.

Yes you can, however the Potty Plant will get water-logged if left in the rain, making changing the grass difficult, heavy and smelly. Too much water can make your Potty Plant stink and your dog won’t want to go near it. Try placing your Potty Plant under an outdoor table or purchase our Canopee to shield it from rain. Another option is to bring it inside during wet weather.

Yes we do. You can purchase the Potty Plant Pro or Potty Plant Go as a one-off order if you are not yet ready to sign up to a subscription.

We only sell grass refills to customers who already have a Potty Plant at home. That’s because the Potty Plant tray is essential to making the system work properly - without it, you’re left with loose grass that can leak, create mess, and get dragged around the house.

Our unique tray design:

• Secures the grass in place
• Contains any moisture or odour
• Prevents dogs from tearing or playing with the grass

We’ve tested the Potty Plant system 100’s of thousands of times over the last 10 years, and the success rates for toilet training and long-term use are unmatched-when used with the tray.

If you’re purchasing grass under a different name than your original order, or didn’t buy your starter kit from us, please leave a note at checkout or email us after placing your order. This helps us avoid delays and confirm you're set up for success.

If you would like to trial the Potty Plant, we recommend placing a one-off order for the Potty Plant Go.

No, you can cancel at any time!

All subscription renewal payments are taken on Wednesdays, the week prior to your scheduled delivery.

The ideal frequency depends on your dog’s size, how often they use the Potty Plant, and where it's placed. Here’s a quick guide:

Weekly Grass Change Recommended If:

• Your Potty Plant is kept indoors
• You have a puppy
• You have a large dog (over 15kg)
• Multiple dogs are sharing one Potty Plant
• Your dog uses it for all their daily pees

Every 2–3 Weeks Might Suit You If:

• You have a medium dog (10–15kg)
• Your Potty Plant is kept outside
• Your dog uses it just 1–2 times per day

Every 3–4 Weeks Could Work If:

• You have a small dog (1–10kg)
• Your Potty Plant is outside
• It’s used just once or twice a day

Still unsure? It’s always better to start with weekly grass and adjust based on how quickly it’s being used. You can easily change your delivery frequency anytime.

Yes, you can change your subscription frequency at any time. You can manage this on your account or by contacting us via phone or email. Please keep in mind if you have an active order (a grass you have already paid for) your subscription change will come into effect after this has been delivered unless you contact us and request for this to be cancelled and refunded. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

Yes you can! Please ensure you have paused your subscription the week prior to going away so that we can skip any upcoming deliveries in time. If you have an active order (a grass you have already paid for), please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

Yes you can! You can pause, cancel or adjust your subscription at any time via your online account or by getting in touch with us via phone or email. If you have an active order (a grass you have already paid for), please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

You can shop additional grass, or add-ons here.

We only sell grass refills or add-ons to customers who already have a Potty Plant at home. That’s because the Potty Plant tray is essential to making the system work properly - without it, you’re left with loose grass that can leak, create mess, and get dragged around the house. You are welcome to purchase any of our accessories.

Yes, you can, simply select one off purchase instead of a subscription.

All subscription renewal payments are taken on Wednesdays, the week prior to your scheduled delivery.

Special Soil contains pee-absorbing and odour-neutralising ingredients, as well as grass nutrients, which help manage absorption and control smells. It’s perfect for dog owners looking to get an extra week out of their grass, especially if you have a large dog or keep the Potty Plant indoors. One bag is enough for two grass changes, simply scatter half of the bag on the liner, then place the grass on top.

Grass Food, on the other hand, contains nutrients that feed your grass and help it stay fresh for longer. It comes in a sachet that you dissolve in water and spray directly onto the grass every 2–3 days. Grass Food is ideal for keeping your grass healthy and vibrant, extending its life and helping it grow.

Your puppy should always be under your supervision. This can be achieved by using a lead at home. Actively taking your puppy to the toilet by the lead serves two purposes:

• Puppy can’t dig the grass much because you are there to stop them.
• You can ensure puppy does a pee/poo on the Potty Plant and stop them walking off when they haven’t done their business yet, as well as, being there to praise puppy once they use it to pee/poo correctly.

Here are some important points to remember:

• Only allow your puppy access to the toilet when they actually need to go. After eating, waking up, playing, drinking.
• Stop your puppy every time they try to destroy it, just like you would if they were chewing on your shoe. Deter, distract - whatever you need to do.
• Use a lead at home to tether your puppy to the leg of a chair next to you so you can keep an eye on your puppy at all times. Just remember to take your puppy to the Potty Plant regularly by the lead so he is not forced to pee/poo in the wrong spot.
• If you need to leave your puppy alone during the day in his playpen, you can purchase the Cage Mat and use it only when you are not home, as sometimes the cage mat can put some puppies (not all) off using the Potty Plant.

Watch this video about how to use the Cage Mat with your Potty Plant, and follow us on Instagram, as we always share lots of helpful information and videos to assist with training.

Dogs instinctively know to toilet on real grass - it’s what nature intended. That’s why using real grass makes toilet training faster, easier, and far less confusing than using puppy pads or artificial turf. The natural scent of the grass attracts puppies to pee in the right spot, helping them learn faster and with fewer accidents.

Real grass also absorbs urine and odours, unlike fake grass or puppy pads. That means your home stays fresh, and your dog always has a clean, hygienic toilet spot - just like being outside, but better because of how convenient it is.

Our grass comes from family run farms in Sydney and Brisbane.

Absolutely. Our grass is fresh, natural, and cleaner than most grass you'll find at the local park.

We understand that many new puppies need to stay home until they’ve had all their vaccinations. Potty Plant provides a safe way for them to experience real grass without the risks of outdoor exposure before they are ready.

You can feel confident knowing your dog is using a hygienic surface that’s gentle on paws and designed just for them.

Yes, our grass is free from harmful chemicals, and we never use dyes to colour it. Like all natural grass, it may be treated with standard fertilisers to support healthy growth, but we maintain strict control to ensure it's safe for pets.

Each delivery includes your fresh grass, a liner, and a pair of disposable gloves. After cleaning your Potty Plant Pro, simply place the liner in the tray and lay the fresh grass on top. The gloves are included to help keep your hands clean during the changeover. You can use the cardboard box to carry the used grass to your garbage bin for easy disposal.

The weight of the grass fluctuates between 5-9kgs. It is heaviest in winter and wet months due to excess moisture.

Potty Plant grass only comes in one size. Your grass is the correct size, but it looks smaller at first glance because it is folded in half. Watch this video to see how to change your grass.

The grass is not meant to stay green. It is cut off from its root supply so it can’t get nutrients once it is harvested and gradually starts to die while it’s in the Potty Plant. The great thing about the grass is that it is highly absorbent to pee and pee odours, no matter the colour.

It is not intended to stay green, as dog pee is also highly acidic and ‘burns’ it. Dogs don’t mind using it as a toilet once it starts to discolour. As you may notice they are fond of peeing on dirt, bark, mud etc at the park. So the benefit of having the grass for your dog to pee on, regardless of the colour, is that it absorbs the pee and pee odours.

The most common cause of odour is overwatering or rain exposure. We recommend misting the grass lightly with a spray bottle every few days in summer, and not watering it at all during colder months. Overwatering can reduce the grass’s ability to absorb pee.

Another reason could be that your dog needs more frequent grass changes. Check out our question, What frequency do I need? To choose the best subscription for your dog.

If your Potty Plant is kept indoors, you may notice a smell after a week. Weekly grass changes are recommended for indoor use.

Watering Guidelines:

• Cold Months: No watering is needed unless you're on a monthly subscription. In that case, mist lightly with a spray bottle once a fortnight.
• Warm Months: Mist every 2–3 days using a spray bottle. Avoid overwatering, as it reduces the grass’s ability to absorb urine.

Care Tips:

• Keep your Potty Plant out of direct sunlight and out of the rain.
• The grass is a toilet, not a pot plant - it’s designed to absorb acidic pee. It may lose its lush green look after a few days, but it will still work effectively.
• We sell Grass Food in our online shop to help nourish your grass. Just empty the sachet into a 500ml spray bottle and mist as needed.
• Winter Notes: During winter, it’s normal for the grass to discolour and turn yellow due to frost. This does not mean the grass is dead - only the blades are affected, not the roots. Your dog will continue to use the grass as usual, as dogs are comfortable toileting on bark, leaves, and other natural surfaces regardless of colour. Because this seasonal change impacts our entire crop between June and late September, Potty Plant does not offer refunds or replacements for winter grass.

Special Soil contains pee absorbing and odour neutralising ingredients. If you have a large dog that pees a lot or your Potty Plant is kept indoors, and you find your grass is starting to smell before your next grass replacement arrives, we recommend trying our Special Soil.

One bag of Special Soil is enough for two grass replacements. Simply scatter half of the bag onto the liner, underneath your grass, and pop the grass on top.

Yes. It is extremely important to take your grass out of the box as soon as you can. The grass has been freshly harvested and packed into your box but will only survive the few days we have allocated to travel to you. Leaving your grass in the box will cause it to sweat and spoil. Potty Plant will not replace any grass that has been damaged due to prolonged time in the box.

We created a video to show you how to change your grass, you can watch this here.

You can dispose of your used grass in the general waste bin, before recycling the box in either your yellow bin (recyclables) or blue bin (cardboard).

If you are on our Premium Service, we will dispose of the grass for you.

The Potty Plant Go box can be placed in your yellow bin (recyclables) or blue bin (cardboard). Please ensure you separate the grass and dispose of it in the general waste bin before recycling the box.

We currently deliver to most metro locations in NSW, QLD, VIC and ACT. This includes Melbourne, Sydney, Wollongong, Newcastle, Canberra, Brisbane and Gold Coast.

If you live in a regional area or are outside our private driver's delivery radius, we may be able to ship your grass with a third party courier.

Please note, some areas are not serviced by our delivery providers. We cannot guarantee delivery to your area as some locations fall out of courier delivery zones. We will let you know immediately if we are unable to deliver to your location.

To check when we deliver to your area, enter your postcode here.

The cutoff for all orders is Sunday 11:59pm. This means if you wish for your order to arrive the following week, your order must be placed by 11:59pm Sunday night.

We deliver to different areas on different days. To check when we deliver to your area enter your post code here.

Please note, your order will be delivered the week after placing your order. For example, if you place your order anytime between Monday and Sunday 11:59pm, and we deliver to your area on Wednesday’s, it will be delivered the following Wednesday.

If you need your order urgently, please get in touch with us, and we may be able to arrange an expedited delivery.

Due to the perishable nature of our product, all of our deliveries are carried out with an Authority to Leave at your address. If you are not home to receive your delivery, you are welcome to provide clear instructions where you would like your order left. For example, in the mail room, or on the porch. Potty Plant is not responsible for any stolen parcels.

Yes you can! Please ensure you have paused your subscription the week prior to going away so that we can skip any upcoming deliveries in time.

If you have an outstanding order, please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

The grass comes folded in half in a lined cardboard box. It also includes a fresh compostable liner and a pair of disposable compostable gloves to make changing your grass over a breeze.

We deliver our grass with our own team of private couriers.

We use our own private couriers to ensure your grass arrives as fresh as possible. By avoiding third party couriers and depots, we can deliver directly and efficiently to you. This means we can provide accurate and real time tracking updates to you.

Yes, we offer free shipping with all of our orders.

All subscription renewal payments are taken on Wednesday’s, the week prior to your scheduled delivery.

Yes! All of our subscriptions are super flexible, and you can change the frequency as you need. You can manage this on your profile or contact us to assist.

Any subscription add-ons, like Grass Food, Special Soil or Poo Bags can only be delivered with a grass order, so it will need to be in line with your grass frequency. For example, if you have a grass subscription on 2-weekly, you can select an add-on on a 2-weekly or 4-weekly frequency.

No, we have no minimum subscription period.

Yes you can! Please ensure you have paused your subscription the week prior to going away so that we can skip any upcoming deliveries in time.

If you have an outstanding order, please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

Yes you can! You can cancel your subscription at any time through your profile or by getting in touch with us.

If you have an outstanding order, please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

Pausing or cancelling your subscription will ensure no further payments will be deducted. However, if you have paused or cancelled your subscription after a recurring payment has been taken out, you will receive one last grass.

If you do not want to receive that last grass, please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

You can reactivate your subscription at any time on your profile or by contacting us.

Yes, you can add, change or remove individual items in your subscription on your profile or by contacting us.

Yes! You can update your delivery address on your profile or by contacting us.

If you have an outstanding order, please get in touch with us by Friday 5pm the week before your delivery is due, and we can update your address for you. Please note, any changes after Friday 5pm will not be actioned and will be delivered to the address listed at the time the order was placed.

Yes, you can change your subscription at any time on your profile or by contacting us.

The Premium Service is where we will collect your used Potty Plant Pro and replace it with a new Potty Plant Pro, with fresh grass. No cleaning, changing or disposing of grass required - we will do this all for you!

The Premium Service includes a full service for your Potty Plant! We will collect your used Potty Plant, dispose of the grass, sanitise your tray and provide you with a brand new Potty Plant Pro with a fresh grass.

Our Premium Service is available in Sydney, Wollongong, Newcastle and Canberra.

We deliver to different areas on different days. To check your delivery day, please enter your postcode here.

The Premium Service is $70 on a weekly subscription, or $80 on a 2-weekly subscription.

Yes, the Premium Service requires you to be home to provide access for our drivers to swap over your Potty Plants. If you are unable to be home, please ensure alternative arrangements have been made, so someone can provide our drivers with access.

Please note, if you are unable to provide our driver with access to swap your Potty Plants, the full service will still be charged.

The Potty Plant Go is an easy, mess-free disposable box. No cleaning is required, you just dispose of the box and open up your new one!

With the Premium Service, we take care of everything for you! We swap your used Potty Plant Pro for a fresh one, dispose of the used grass, and sanitise the tray - no effort required on your end! With our Regular Subscription, you will receive a fresh grass, but you’ll need to dispose of the used grass, sanitise your tray and pop the fresh grass inside.

Yes, you sure can! You can manage your subscription online or get in touch with us and we can assist.

Yes you can! You can pause or cancel your subscription at any time through your profile or by getting in touch with us.

If you have an outstanding order, please get in touch with us by Friday 5pm the week before your delivery is due, and we can cancel and refund that for you. Please note, any cancellations after Friday 5pm will not be actioned and will result in full charge.

Every puppy is different, but with consistent training, most customers report success within just a few weeks. However, it’s important to understand that the Potty Plant is a tool, not a magic fix. Just like having a backyard won’t toilet train your puppy, neither will the Potty Plant without your effort and consistency.

Toilet training takes patience, structure, and boundaries. As Amy from Amy’s Puppy School says, “Giving your puppy access to the whole house is like not putting a nappy on an 11-month-old and expecting it to go to the toilet in the right spot.” Crate training and playpens are not cruel - they are essential puppy training tools when used correctly. They help set your puppy up for success, as long as they are introduced gradually and never used as punishment. Getting frustrated with your puppy for peeing in the wrong place, without teaching them where to go, is unfair. It's not your puppy’s fault!

Take the time to research and stay consistent, and if you’re still finding it challenging, consider booking a session with a qualified dog trainer - one session can make a big difference and help set your puppy up for long-term success.

Lots! To help you get started, we’ve created a free, no-fluff Toilet Training Guide that’s packed with practical tips and gets straight to the point.

We also created a series of videos to help toilet train your puppy.

Introduce your puppy to the Potty Plant in a calm, safe environment. Take them to it on a lead regularly - especially after meals, naps, and playtime, when they’re most likely to need to go. Give them plenty of chances to succeed, and reward them with praise when they use it correctly. Consistency, patience, and positive reinforcement are key to building good toilet habits.

Start by identifying where your puppy is currently peeing. If they’re toileting on your floors, it’s time to go back to toilet training basics. Take your puppy to the Potty Plant regularly - especially after meals, naps, and play, and always on a lead at first. This helps them associate the grass with toilet time. Be patient and consistent, and with time and routine, they’ll learn to use it reliably.

Start by taking your dog to the Potty Plant on a lead when you know they need to go - such as first thing in the morning, after a nap, or when you return home. This helps them associate the grass with toilet time. Over time, they’ll begin to use it on their own.

If your dog is already used to peeing on real grass, the transition is usually quick and easy, since the scent and texture are familiar - just like the park. However, if your dog is used to synthetic grass or pee pads, you may need to take a few steps back and re-train with consistency and patience. If you need any advice, please get in touch with us and we can certainly help!

Yes, you can! While adult dogs sometimes take a little longer to adjust to new habits, transitioning them to the Potty Plant is definitely possible. The ease of the transition depends on where your dog is currently toileting.

If your dog is used to peeing on real grass, the transition should be quick and easy since the scent and texture are similar to the grass at the park. However, if they’re accustomed to synthetic grass or pee pads, you may need to go back to basics with some extra training, consistency, and patience.

To help encourage them, try placing a little of their own pee on the grass or invite a dog friend over to show them how it’s done. A bit of reassurance and familiar scent can go a long way in helping them feel comfortable with the new routine.

Yes you do! The Potty Plant is not a substitute for walking your dog, it is simply a place for them to toilet.

Yes, and we scored a deal with animal lover Glen Richards on the show! Although we decided not to go ahead with the deal, it was a fantastic experience for us to debut our product to Australia.

You can watch the full Potty Plant episode on Shark Tank Australia (Season 2, Episode 6) via 10 Play or stream it on Paramount+ Australia.

You can also find a short clip of the pitch on YouTube here.

The original Potty Plant (Potty Plant Pro) is still the same product featured on Shark Tank. Since then, we’ve expanded the range with useful add-ons like the Cage Mat, Scatbags, Special Soil, and more.

We’ve also launched the Potty Plant Go - a hassle-free, disposable box that arrives with grass already inside, designed for your convenience at home or on the go.

Read more In The Media here.

If you cancel your Potty Plant Pro subscription within 14 days of receiving your order, you may return your Potty Plant Pro tray for a partial refund. We cannot refund the cost of the grass due to its perishable nature, and we withhold $15 to cover the cost of the initial delivery to you. Please note that return shipping costs are the customers responsibility.

We’re not able to offer refunds if your dog doesn’t take to the Potty Plant. Every dog is different, and success often comes down to training and consistency. We recommend following our transition tips and speaking to a trainer if needed - many customers see great results with a little extra support.

If you're on the Potty Plant Pro subscription, you may be eligible to return the tray for a refund if you cancel within 14 days of receiving your order. Return shipping is at your expense, and we’re unable to refund the cost of any grass due to its perishable nature.

Yes, you can return add-ons such as Cage Mats, Special Soil, Grass Food, Canopees, and Scatbags, provided they are unused and in brand-new condition. To be eligible for a refund, please contact us within 14 days of receiving your items. Please note that return shipping costs are the responsibility of the customer.

Due to the perishable nature of our grass, we are unable to offer refunds for grass.

If your order arrives damaged, please contact us immediately with photos of the damage, and we will work to resolve the issue promptly.

If your grass arrives damaged or dead, please note it must be taken out of the box immediately upon delivery. Due to the perishable nature of the product, we cannot offer replacements or refunds if the grass has been left in the box overnight. To be eligible for a replacement or refund, you must contact us with photos on the same day your order is delivered. That said, our grass is cut fresh and refrigerated overnight to ensure it always arrives in great condition.

The Potty Plant Pro stands out against other options for many reasons!

• Patented, sturdy casing: Designed to stay in place, preventing your dog from moving it around the house, unlike traditional cardboard box toilets.
• Premium quality grass with soil: Our grass comes with soil attached to the roots, helping absorb pee and odours, while also drawing your dog to use it.
• Fresh delivery: We use private couriers to ensure your grass arrives fresh from the farm to your door, never sitting in depots for days. As grass is a perishable product, and we ensure it gets to you in top condition!
• Chew-proof design: The Potty Plant Pro is made from tough and durable recycled plastic, making it difficult for your dog to chew on.
• Exceptional customer service: We offer free training advice, videos, and ongoing support to ensure your success with toilet training, plus we have a dedicated phone line so you can speak to a real person!
• 5-star ratings: Our products consistently receive glowing feedback on Google, Facebook, Product Review and Trust Pilot.
• Potty Plant Go: We also offer the Potty Plant Go, a convenient, disposable box with the same much loved grass for easy clean-up, providing a no-fuss, no cleaning required solution for busy dog owners.