Refund Policy

If you discover the Potty Plant is not suitable for your dog, you can request a refund* within 14 days of receiving the Potty Plant.

*Please read the conditions below as we do not offer a full refund unless the item was delivered to you damaged.

Please contact us via email if you would like to return your Starter Kit.

You must arrange shipping back to us. Please note we do not cover the cost of shipping back to us.

The refund you receive will be $178. This is because we need to cover the cost of the grass, handling and the first shipping out to you.

Grass and handling = $37

Starter Kit delivery = $15

Total amount withheld = $52

The Potty Plant must be in its original condition and undamaged for a refund to be granted. The cost of the grass mat cannot be refunded once delivered.

There are no refunds or exchanges on 2nd hand Potty Plants.

Amendments to subscriptions must be made by noon 2 days before your delivery day. If you fail to give us notice before noon 2 days earlier, we cannot refund/change your order.