Real Grass Dog Toilet
No Smell, No Mess

The Potty Plant is Australia’s first real grass dog toilet. It was created to meet a real need for providing our puppies and dogs with the most natural and effective pet toilet possible.

It is made from durable non-permeable recycled plastic which does not have any crevices or smelly ‘pee drawers’ you need to empty. The grass does all the work for you and most dogs use it immediately.

The patented design of the Potty Plant cleverly stops dogs from nibbling and getting to the grass edges thanks to the top frame. The Potty Plant is delivered to your doorstep with grass included and is ready to use! This is what the Starter Kit is.

Sign up to a grass subscription to receive regular grass deliveries to keep your Potty Plant fresh. The Potty Plant measures at 86.5 cm x 62.5 cm x 6 cm.

The Potty Plant provides a clean and secure case to hold our Potty Plant grass. Place the Potty Plant on the balcony or courtyard in a shady spot and out of the rain and direct sunlight. You can place it indoors if you don’t have an outdoor area however you will need to change the grass weekly.

The real grass roots absorb pee and pee stench. No maintenance in between grass changes is required except picking your dog’s poo (like you would at the park). When your new grass arrives simply roll up and dispose of your old grass, give your Potty Plant case a little wash and lay your new liner (comes with your box) and fresh grass on top.

Firstly, it doesn’t stink like fake grass and puppy pads because it absorbs pee and pee stench into its roots.

Secondly, the scent of real grass attracts dogs and puppies so they quickly adapt to using it. Dogs develop substrate preference which means they will prefer to continue toileting on whatever surface they were trained to go on as puppies.

Toilet training puppies on fake grass and puppy pads only encourages them to toilet on surfaces that feel like those products which unfortunately can resemble floors and carpet. If your puppy is taught to ‘go’ on real grass, he will adapt to going potty outside much quicker because Potty Plant grass feels exactly the same to him.

If you place your order prior to our cutoff Sunday 11:59pm your order will be dispatched the following week. For example, if you place your order on a Saturday, you can expect your order to be dispatched on the Monday 2 days later.

If you place your order on a Monday you can expect your order to be dispatched 7 days later because it was placed after our Sunday 11:59pm cut off. If you need your order urgently, please get in touch with our customer service on grass@pottyplant.com.au and we may be able to dispatch earlier. Please be advised this is not always guaranteed.

The Potty Plant will not magically toilet train your puppy without your effort.

You still have to put in the work in training your puppy. Expecting the Potty Plant to toilet train your puppy is like having a backyard and expecting it to toilet train your puppy.

The most common toilet training frustration I hear from new puppy owners is that their puppy is “just not getting it”. My question is always: “Are you crate training or is your puppy enclosed in a pen? Do you use a lead at home? Dog owners who answer no to this question are the ones with an untrained puppy.

Amy from Amy’s Puppy School says “Giving your puppy access to the whole house is like not putting a nappy on an 11-month-old and expecting it to go to the toilet in the right spot” Remember this next time you let your puppy have full reign of the house. It is not cruel to crate train. It is not cruel to use a playpen. Provided you have introduced your puppy to these gradually and they are never used as punishment, they are essential to teach your puppy boundaries. Not teaching your dog boundaries and getting angry at them for peeing in the wrong spot is cruel. Please research as much as you can about toilet training. If you still need help figuring what to do, call a dog trainer. One session can be life-changing. The worst thing you can do is just ignore the problem until your puppy reaches 16 weeks and has already formed bad habits to take into adulthood or blame your puppy. It is never his/her fault.

We do not sell Potty Plant grass unless you already have a Potty Plant at home. We back the Potty Plant concept and design so strongly and believe nothing else works as efficiently. We’ve tried and tested the Potty Plant system thousands of times and the success rates of toilet training and toilet management are huge! The unique Potty Plant design allows you to have real grass for your dog to use indoors without mess or stench. Take away the Potty Plant and you’re left with grass that is exposed and unable to contain pee which will create more mess! Not to mention dogs love ripping grass up and dragging things around the home. The Potty Plant protects the grass and keeps it in place for your dog to use it for its intended purpose.

If you purchase grass without having the Potty Plant or using a different name to your original starter kit order please put a note at checkout or send us an email after you have placed your order to confirm that you already have the Potty Plant to avoid any delays with your delivery.

Ideally on your balcony or courtyard under some type of shelter from the rain. If you do not have an outside area you can place your Potty Plant indoors however keep in mind the grass will need to be changed weekly. The grass retains its moisture indoors and it reaches pee absorption quicker than having it outdoors. If you are keeping your Potty Plant indoors please refrain from watering the grass.

The Potty Plant latches are designed to fit loosely to accomodate varying thicknesses of grass. Grass varies in thickness due to seasonal changes and the latches fit loosely around the catch plates (the metal bits attached to the frame) to allow this to happen.

The latches do not open on their own or if your dog bumps them. If you find the latches popping open please check that your Potty Plant is on a level, flat surface. Do not place your Potty Plant on carpet or an uneven surface.

This will depend on the size and breed of your dog in addition to the frequency your dog will use the Potty Plant based on how many walks your dog goes/doesn’t go on a day.

For larger breeds and households with two dogs, we recommend a weekly replacement.

If you are unsure please get in touch. We are happy to help. As a rough guide: Dogs the size of an adult Labrador and larger, would need a weekly grass change. Dogs the size of an adult Cavoodle and similar, would need a fortnightly grass change. Dogs the size of a Chihuahua could get away with a monthly grass change. If your Potty Plant is placed indoors, you will need to change the grass weekly. If you have a pre-vaccinations puppy, you may find you will need to change the grass more frequently because the puppy will be restricted from going out on walks in public places and will use the Potty Plant more frequently. All our subscriptions are super flexible and you change between them easily without any extra fees. Just let us know by emailing to grass@pottyplant.com.au

Absolutely. You can cancel the Potty Plant service at any time either through your MY ACCOUNT page or by emailing us on grass@pottyplant.com.au

We need to be contacted by email on grass@pottyplant.com.au by Friday 5pm if you wish to cancel grass for the following week and get a refund.

If you cancel before a recurring payment has been taken out then no further grass will be sent.

Cancelling your subscription will ensure no further payments will be deducted. However if you have cancelled your subscription after a recurring payment has been taken out, you will receive one last grass unless you contact us and cancel that last order. This is because each recurring payment that is taken out up until our cutoff (Sunday 11:59pm) will generate a grass order for the coming week.

We need to be contacted by email on grass@pottyplant.com.au by Friday 5pm if you wish to cancel grass for the following week and get a refund.

If you cancel before a recurring payment has been taken out then no further grass will be sent.

This service is available for Sydney Metro only and occurs on Friday each week. We will swap your soiled Potty Plant weekly with a fresh Potty Plant so you don’t have to clean it.

We currently deliver to most metro locations in NSW, QLD, VIC and ACT. (A shipping fee of $7.50 may be applied at checkout depending on your location)

If you live in a regional area please contact us before you place your order so we can check the shipping costs for you. Most of the time it will be free however there will be exceptions if your shipping address is out of our delivery zones.

Some areas are not serviced by our delivery providers. We cannot guarantee to deliver to your area as some locations fall out of courier delivery zones. We will let you know immediately if we are unable to deliver to your location.

You can update your delivery address by calling or emailing us between Monday – Friday before 5pm, to ensure that your address is updated before the Sunday cutoff.

Please note the following cutoff for all areas is now Sunday 11:59pm.

This means if you wish for your order to arrive the following week, your order must be placed by 11:59pm Sunday night.

Any orders placed after 11:59pm Sunday will be sent the week after.

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email us at grass@pottyplant.com.au prior to Friday 5pm.

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

REACTIVATING YOUR GRASS

Please email us at grass@pottyplant.com.au prior to Friday 5pm to resume your grass service the following week.

CANCELLING AN ORDER WITH OR WITHOUT A SUBSCRIPTION

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels and we are unable to guarantee certain delivery days/times as this varies depending on the courier’s schedule each week.

We are unable to send grass to WA, NT, SA & TAS due to quarantine laws. We also do not send grass to Adelaide and Far North Queensland areas due to extended delivery times. Please get in touch prior to purchase to confirm your address is serviceable by our courier to avoid disappointment. We also don’t deliver to some locations outside our courier partners delivery zones. If we discover your area is outside our delivery zone after receiving your order we will let you know but please get in touch via grass@pottyplant.com.au if you have any questions and/or to confirm your address.

Potty Plant reserves the right to cancel deliveries to any locations we no longer consider viable. By this we mean areas that are inaccessible or our courier network can no longer reach. Potty Plant will not refund Starter Kit purchases if we can no longer provide you with a grass subscription.

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email customer service on grass@pottyplant.com.au to suspend your grass service by Friday 5pm the week prior to the expected delivery day.

If your payment has already been deducted from your account for grass that week and you do not wish to receive it please get in touch with our customer service grass@pottyplant.com.au prior to Friday 5pm to cancel the grass and get a refund.

REACTIVATING YOUR GRASS

Please email us at grass@pottyplant.com.au prior to Friday 5pm to resume your grass service the following week.

The grass comes folded in half in a lined cardboard box. It also includes a fresh compostable liner and a pair of disposable compostable gloves to make changing your grass over a breeze.

Potty Plant grass only comes in one size. Your grass is the correct size but it looks smaller at first glance because it is folded in half. Here’s a video on how to change your grass:

https://youtu.be/qkzixzw5KaY

Yes. It is extremely important to take your grass out of the box as soon as you can. The grass has been freshly harvested and packed into your box but will only survive the few days we have allocated to travel to you. Leaving your grass in the box will cause it to sweat and spoil. Potty Plant will not replace any grass that has been damaged due to prolonged time in the box.

Please watch this video.

Please do not place your Potty Plant in direct sunlight in summer!

The grass mat is not meant to stay green.

It is cut off from its root supply so it can’t get nutrients once it is harvested and gradually starts to die while it’s in the Potty Plant. The great thing about the grass mat is that it is highly absorbent to pee and pee odours no matter the colour.

It is not intended to stay green as dog pee is also highly acidic and ‘burns’ it.

Dogs don’t mind using it as a toilet once it starts to discolour. As you may notice they are fond of peeing on dirt, bark, mud etc at the park. So the benefit of having the grass for your dog to pee on, regardless of the colour- is that it absorbs the pee and pee odours.

The Potty Plant will get water-logged if left in the rain making changing the grass difficult and heavy. Too much water can also make you Potty Plant stink and your dog won’t want to go near it. Try placing your Potty Plant under an outdoor table to shield it from heavy rain or bring it inside during wet weather.

We strongly recommend placing the Potty Plant on top of a mat to protect your carpet/ floors. The Potty Plant is fully sealed however in case your dog misses the target, it is advisable you protect your floors. We highly recommend cleaning all sides (including the bottom) of your Potty Plant at each grass change. The best way to give it a good wash is either outside on the balcony with a hose or in the bathtub.

The most common reason why your Potty Plant may stink is that it has been watered way too much or it has been rained on. Only water with a spray bottle twice daily in summer and refrain from watering in the colder months. The more you water the grass, the less pee it will absorb. Another reason is your dog may need a more frequent grass change. Please check the breed guide here in FAQs to decide which grass subscription to go on. You may also notice a pee smell if you have your Potty Plant indoors after a week. Please change your grass weekly if your Potty Plant is indoors.

We include a liner and a pair of disposable gloves. Line your Potty Plant and place the grass on top. This makes swapping over the grass a breeze. We include a pair of disposable gloves to keep your hands clean. Use the cardboard box to place the old grass in and carry it to your garbage bin.

Your puppy should always be under your supervision. This can be achieved by using a lead at home. Actively taking your puppy to the toilet by the lead serves two purposes:

• Puppy can’t dig the grass much because you are there to stop them.
• You can ensure puppy does a pee/poo on the Potty Plant and stop them walking off when they haven’t done their business yet, as well as, being there to praise puppy once they use it to pee/poo correctly.

Here are some important points to remember:

• Only allow your puppy access to the toilet when they actually need to go. After eating, waking up, playing, drinking.
• Stop your puppy every time they try to destroy it just like you would if they were chewing on your shoe. Deter, distract- whatever you need to do.
• Use a lead at home to tether your puppy to the leg of a chair next to you so you can keep an eye on your puppy at all times. Just remember to take your puppy to the Potty Plant regularly by the lead so he is not forced to pee/poo in the wrong spot.
• If you need to leave your puppy alone during the day in his playpen, you can purchase the cage mat and use it only when you are not home as sometimes the cage mat can put some puppies (not all) off using the Potty Plant.

Cage Mat link

• https://shop.pottyplant.com.au/product/cage-mat/
• https://youtu.be/YS_SyKEVmM4

Follow our Instagram page as we always have lots of information including this link about dogs ripping up the grass.

Cold Months: Refrain from watering the grass unless you are on a monthly subscription- water with mist only using a spray bottle once a fortnight.

Warm months: Water once every 2-3 days with mist using a spray bottle. We recommend changing the grass more frequently in the hotter months.

• Place the Potty Plant out of direct sunlight.
• Place the Potty Plant out the rain.
• Do not overwater your grass.

We sell Grass Food in our online shop which helps with providing the grass with nutrients. Empty the sachet into a 500 ml Spray bottle and spray away! The grass is not a pot plant. It is a toilet designed to absorb acidic pee. Therefore it would be unrealistic to expect it to stay lush and green after a few days of use. It will continue to do its job even after it has lost its colour. Please ensure you are signed up to an appropriate subscription for your dog.

Winter grass: During winter, grass naturally discolours to a yellow colour due to frost. Please note, the grass is NOT dead. Only the blades colours are affected.

Your dog will use it the exact same way as usual. Dogs will naturally pee on bark and other natural surfaces such as leaves and will not mind if their grass is yellow. Potty Plant will not provide any refunds or replacements on winter grass as this affects our whole crop in months between June – late September.

What does the Special Soil do?

If you have a large dog that pees a lot and find that the grass is starting to smell before his grass replacement arrives, you can add special soil under the grass. The Special Soil contains grass nutrients and odour absorbing particles. It is completely natural and organic. One bag of Special Soil makes for 2 grass replacements. Simply scatter half the bag onto the liner evenly and then fit the grass on top.

Another use for the Special Soil is for indoor Potty Plants which need a bit more help absorbing moisture.

You can dispose of your old grass in the green bin or general household garbage bin. If you are on a premium subscription (Sydney only) we will collect your old grass for you and dispose of it.

The weight of the grass fluctuates between 5-9kgs. It is heaviest in winter and wet months due to excess moisture.

• The Potty Plant is a sturdy casing that cannot be moved around the house by your dog as opposed to a cardboard box for a toilet which would seem like a fun toy to a puppy.
• Our grass is premium quality with soil attached to the roots for the purpose of drawing dogs to use it and absorbing pee and pee odours. As opposed to no soil.
• The Potty Plant is impossible to be chewed on, unlike a cardboard box toilet.
• Our customer service is second to none.
• We want you to succeed with toilet training so we provide all the advice and videos free of charge. Contact us with any question and we’re more than happy to help.
• Only 5-star ratings on Google and Facebook.
• We’re mad dog lovers! Potty Plant supports a dog shelter in Damascus, Syria which houses more than 1000 dogs and 200 cats! Our founder Julia visited this shelter in November 2019 and met all the dogs and the amazing organisers of the shelter.

Yes, and we scored a deal with animal lover Glen Richards on the show! Although we decided not to go ahead with the deal, it was a fantastic experience for us to debut our product to Australia.