Welcome to Potty Plant! By placing an order or subscribing to our services, you agree to the following terms and conditions. Please read them carefully.
1. Orders and Subscriptions
- First Orders: If your first order is placed within 7 days before Sunday 11:59 PM Sydney time (GMT +11) and not canceled before this time, it will be processed and cannot be canceled or refunded.
- Subscription Orders: Subscription changes (pauses or cancellations) must be made before the next payment date, which aligns with the interval of your initial order.
- Subscription Frequency & Pricing: We may change your subscription price or delivery frequency, and we'll give you at least 30 days' notice by email before any change takes effect. You're free to change your plan or cancel at any point before then.
2. Cancelling Orders
- Subscription Cancellations: Canceling your subscription stops future payments. If a payment has already been processed, you will receive one last delivery unless you contact us to cancel it before the cutoff.
- Cutoff Time: To cancel grass for the following week and receive a refund, email [email protected] by Friday 5 PM.
3. Delivery
- Building Door Only: Deliveries are made to your building's front door. Further instructions are at the driver's discretion.
- Authority to Leave: All deliveries are left with "Authority to Leave." Ensure your location is suitable for unattended parcels. Potty Plant is not responsible for stolen or missing items.
4. Refunds and Replacements
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. The notice periods below help us fix problems quickly with a perishable product — they don't take away any remedy you're entitled to.
- Unsatisfactory Grass: Grass is perishable, so please contact us on the delivery day with a photo if something is wrong. The sooner we hear, the faster we can replace it — but a later report will still be assessed.
- Seasonal Variations: Grass naturally varies in colour and appearance with the weather while remaining perfectly usable. Normal seasonal discolouration isn't a fault and isn't grounds for a refund on its own. Grass that arrives dead, damaged or unusable is a different matter — tell us and we'll make it right.
5. Changing Delivery Address
Notify us of any delivery address changes by Friday 5 PM before your next delivery. Changes made after this time cannot be actioned.
6. Discontinued Services
We may stop delivering to certain areas if they become inaccessible or unviable. If that happens we'll tell you, cancel your subscription and charge you nothing further. Your Starter Kit remains yours to use with any grass you can source locally; if it's under 2 months old and you'd rather return it, we'll refund it.
7. Weather Delays
- Delays due to adverse weather conditions may extend delivery times. Refunds are only provided if deliveries exceed:
- Weekly Subscribers: 3 days
- Fortnightly Subscribers: 7 days
- Monthly Subscribers: 10 days
- Grass that arrives wet after rain is normal, dries out on its own and stays perfectly usable, so it isn't replaced or credited on that basis alone.
8. Use of Potty Plant Grass
Potty Plant grass is sized and designed for use with our own Potty Plant frame. We can't guarantee how it fits or performs in another brand's tray, so fit, loose edges or soil spill arising from use with another product aren't faults in the grass itself.
9. Service Termination
We reserve the right to cease deliveries at any time. If your Starter Kit is under 2 months old, a refund for the Starter Kit (not grass mats) will be provided.
10. Website Use
- By using our website, you agree to these terms and any updates made.
- Unauthorised or illegal use of the website is prohibited.
11. Limitation of Liability
- We are not responsible for losses arising from delays, weather, or third-party delivery services.
- Liability is limited to the cost of the products or services purchased.
12. Contact Us
For queries, cancellations, or concerns, reach us at [email protected].