Terms of Use

Welcome to Potty Plant! By placing an order or subscribing to our services, you agree to the following terms and conditions. Please read them carefully.

1. Orders and Subscriptions

• First Orders: If your first order is placed within 7 days before Sunday 11:59 PM Sydney time (GMT +11) and not canceled before this time, it will be processed and cannot be canceled or refunded.
• Subscription Orders: Subscription changes (pauses or cancellations) must be made before the next payment date, which aligns with the interval of your initial order.

2. Cancelling Orders

• Subscription Cancellations: Canceling your subscription stops future payments. If a payment has already been processed, you will receive one last delivery unless you contact us to cancel it before the cutoff.
• Cutoff Time: To cancel grass for the following week and receive a refund, email grass@pottyplant.com.au by Friday 5 PM.

3. Delivery

• Building Door Only: Deliveries are made to your building's front door. Further instructions are at the driver's discretion.
• Authority to Leave: All deliveries are left with "Authority to Leave." Ensure your location is suitable for unattended parcels. Potty Plant is not responsible for stolen or missing items.

4. Refunds and Replacements

• Unsatisfactory Grass: Contact us on the delivery day with a photo if the grass is unsatisfactory (not due to seasonal changes). Refunds or replacements are only offered if notified on the delivery day.
• Seasonal Variations: Grass may vary in appearance due to weather but remains functional. No refunds are provided for discolored or non-preferred grass types.

5. Changing Delivery Address

Notify us of any delivery address changes by Friday 5 PM before your next delivery. Changes made after this time cannot be actioned.

6. Discontinued Services

We may stop delivering to certain areas if they become inaccessible or unviable. Starter Kit purchases are non-refundable if deliveries cannot continue to your location.

7. Weather Delays

• Delays due to adverse weather conditions may extend delivery times. Refunds are only provided if deliveries exceed:
  • Weekly Subscribers: 3 days
  • Fortnightly Subscribers: 7 days
  • Monthly Subscribers: 10 days
• Wet grass from weather conditions will not be replaced or credited.

8. Use of Potty Plant Grass

Potty Plant grass is designed exclusively for use with our Potty Plant frame. Refunds are not provided for grass used without a Potty Plant or for issues related to fit, loose edges, or soil.

9. Service Termination

We reserve the right to cease deliveries at any time. If your Starter Kit is under 2 months old, a refund for the Starter Kit (not grass mats) will be provided.

10. Website Use

• By using our website, you agree to these terms and any updates made.
• Unauthorized or illegal use of the website is prohibited.

11. Limitation of Liability

• We are not responsible for losses arising from delays, weather, or third-party delivery services.
• Liability is limited to the cost of the products or services purchased.

12. Contact Us

For queries, cancellations, or concerns, reach us at grass@pottyplant.com.au.