What is the Potty Plant?

The Potty Plant is Australia’s first real grass dog toilet. It was created to meet a real need for providing our puppies and dogs with the most natural and effective toileting tool possible.

It is made from durable non-permeable recycled plastic which does not have any crevices or smelly ‘pee drawers’ you need to empty. The grass does all the work for you and most dogs use it immediately. The patented design of the Potty Plant cleverly stops dogs from nibbling and getting to the grass edges thanks to the top frame. The Potty Plant is delivered to your doorstep with grass included and is ready to use! This is what the Starter Kit is. Sign up to a grass subscription to receive regular grass deliveries to keep your Potty Plant fresh. The Potty Plant measures at 83cm x 62cm.

How does Potty Plant work?

The Potty Plant provides a clean and secure case to hold our Potty Plant grass. Place the Potty Plant on the balcony or courtyard in a shady spot and out of the rain and direct sunlight. You can place it indoors if you don’t have an outdoor area however you will need to change the grass weekly. The real grass roots absorb pee and pee stench. No maintenance in between grass changes is required except picking your dog’s poo (like you would at the park). When your new grass arrives simply roll up and dispose of your old grass, give your Potty Plant case a little wash and lay your new liner (comes with your box) and fresh grass on top.

Is the Potty Plant for you?
  • Do you and your dog live in an apartment without a backyard?
  • Do you not make it home in time to let your dog out?
  • Does your dog have accidents at home?
  • Does your dog have difficulty going up and downstairs?
  • Do you have a puppy?
  • Do you have an older or injured dog?
  • Does your dog hate going out in the rain to pee/poo?
  • Are puppy pads driving you mad?
  • Does your dog’s pee stench knock you out?
  • Have you and your dog just downsized to an apartment?
  • Is your puppy just not catching on toilet training?
Why real grass?

Firstly, it doesn’t stink like fake grass and puppy pads because it absorbs pee and pee stench into its roots.

Secondly, the scent of real grass attracts dogs and puppies so they quickly adapt to using it. Dogs develop substrate preference which means they will prefer to continue toileting on whatever surface they were trained to go on as puppies. Toilet training puppies on fake grass and puppy pads only encourages them to toilet on surfaces that feel like those products which unfortunately can resemble floors and carpet. If your puppy is taught to ‘go’ on real grass, he will adapt to going potty outside much quicker because Potty Plant grass feels exactly the same to him.

I'm a new customer. When will I get my order?

If you place your order prior to our cutoff Sunday 11:59pm your order will be dispatched the following week. For example, if you place your order on a Saturday, you can expect your order to be dispatched on the Monday 2 days later.
If you place your order on a Monday you can expect your order to be dispatched 7 days later because it was placed after our Sunday 11:59pm cut off. If you need your order urgently, please get in touch with our customer service on [email protected] and we may be able to dispatch earlier. Please be advised this is not always guaranteed.

I have the Potty Plant but my puppy is still not toilet trained?

The Potty Plant will not magically toilet train your puppy without your effort.

You still have to put in the work in training your puppy. Expecting the Potty Plant to toilet train your puppy is like having a backyard and expecting it to toilet train your puppy.

The most common toilet training frustration I hear from new puppy owners is that their puppy is “just not getting it”. My question is always: “Are you crate training or is your puppy enclosed in a pen? Do you use a lead at home? Dog owners who answer no to this question are the ones with an untrained puppy.

Amy from Amy’s Puppy School says “Giving your puppy access to the whole house is like not putting a nappy on an 11-month-old and expecting it to go to the toilet in the right spot” Remember this next time you let your puppy have full reign of the house. It is not cruel to crate train. It is not cruel to use a playpen. Provided you have introduced your puppy to these gradually and they are never used as punishment, they are essential to teach your puppy boundaries. Not teaching your dog boundaries and getting angry at them for peeing in the wrong spot is cruel. Please research as much as you can about toilet training. If you still need help figuring what to do, call a dog trainer. One session can be life-changing. The worst thing you can do is just ignore the problem until your puppy reaches 16 weeks and has already formed bad habits to take into adulthood or blame your puppy. It is never his/her fault.

Can I purchase grass without the Potty Plant?

We do not sell Potty Plant grass unless you already have a Potty Plant at home. We back the Potty Plant concept and design so strongly and believe nothing else works as efficiently. We’ve tried and tested the Potty Plant system thousands of times and the success rates of toilet training and toilet management are huge! The unique Potty Plant design allows you to have real grass for your dog to use indoors without mess or stench. Take away the Potty Plant and you’re left with grass that is exposed and unable to contain pee which will create more mess! Not to mention dogs love ripping grass up and dragging things around the home. The Potty Plant protects the grass and keeps it in place for your dog to use it for its intended purpose.

If you purchase grass without having the Potty Plant or using a different name to your original starter kit order please put a note at checkout or send us an email after you have placed your order to confirm that you already have the Potty Plant to avoid any delays with your delivery.

Where do I place my Potty Plant?

Ideally on your balcony or courtyard under some type of shelter from the rain. If you do not have an outside area you can place your Potty Plant indoors however keep in mind the grass will need to be changed weekly. The grass retains its moisture indoors and it reaches pee absorption quicker than having it outdoors. If you are keeping your Potty Plant indoors please refrain from watering the grass.

How often do I have to change my grass?

This will depend on the size and breed of your dog in addition to the frequency your dog will use the Potty Plant based on how many walks your dog goes/doesn’t go on a day.

For larger breeds and households with two dogs, we recommend a weekly replacement.

If you are unsure please get in touch. We are happy to help. As a rough guide: Dogs the size of an adult Labrador and larger, would need a weekly grass change. Dogs the size of an adult Cavoodle and similar, would need a fortnightly grass change. Dogs the size of a Chihuahua could get away with a monthly grass change. If your Potty Plant is placed indoors, you will need to change the grass weekly. If you have a pre-vaccinations puppy, you may find you will need to change the grass more frequently because the puppy will be restricted from going out on walks in public places and will use the Potty Plant more frequently. All our subscriptions are super flexible and you change between them easily without any extra fees. Just let us know by emailing to [email protected]

Can I cancel my Potty Plant subscription if my dog is not using it anymore?

Absolutely. You can cancel the Potty Plant service at any time on your MY ACCOUNT page. Ensure you cancel before the cut-off time to avoid getting charged for your dispatched grass.

Cut off time for cancellations is Midnight Sunday prior to your expected grass delivery.

What is the premium subscription?

This service is available for Sydney Metro only and occurs on Friday each week. We will swap your soiled Potty Plant weekly with a fresh Potty Plant so you don’t have to clean it.

Where does Potty Plant deliver?

We currently deliver to most metro locations in NSW, QLD, VIC and ACT. (A shipping fee of $7.50 may be applied at checkout depending on your location)

If you live in a regional area please contact us before you place your order so we can check the shipping costs for you. Most of the time it will be free however there will be exceptions if your shipping address is out of our delivery zones.

Some areas are not serviced by our delivery providers. We cannot guarantee to deliver to your area as some locations fall out of courier delivery zones. We will let you know immediately if we are unable to deliver to your location.

Can I update my delivery address?

You can update your delivery address by calling or emailing us between Monday – Friday before 5pm, to ensure that your address is updated before the Sunday cutoff.

 

What are the cutoff and delivery times?

Please note the following cutoff for all areas is now Sunday 11:59pm

This means if you wish for your order to arrive the following week, your order must be placed by 11:59pm Sunday night.

Any orders placed after 11:59pm Sunday will be sent the week after.

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email us at [email protected] prior to Friday 5pm.

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

REACTIVATING YOUR GRASS

Please email us at [email protected] prior to Friday 5pm to resume your grass service the following week.

CANCELLING AN ORDER WITH OR WITHOUT A SUBSCRIPTION

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

 

DELIVERY TIMES

QLD: TUESDAY-WEDNESDAY

ACT: TUESDAY-WEDNESDAY 

NSW: OUTER SYDNEY TUESDAY-WEDNESDAY

VIC: TUESDAY-THURSDAY

 

SYDNEY

CITY AND EASTERN SUBS: FRIDAY-SAT

INNER WEST: WEDNESDAY

NORTH SHORE AND NORTHERN BEACHES: THURSDAY

ALL OTHER AREAS: TUESDAY-WEDNESDAY 

 

What happens if I'm not home to receive my delivery?

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels and we are unable to guarantee certain delivery days/times as this varies depending on the courier’s schedule each week.

Where don't you deliver?

We are unable to send grass to WA, NT, SA & TAS due to quarantine laws. We also do not send grass to Adelaide and Far North Queensland areas due to extended delivery times. Please get in touch prior to purchase to confirm your address is serviceable by our courier to avoid disappointment. We also don’t deliver to some locations outside our courier partners delivery zones. If we discover your area is outside our delivery zone after receiving your order we will let you know but please get in touch via [email protected] if you have any questions and/or to confirm your address.

 

Potty Plant reserves the right to cancel deliveries to any locations we no longer consider viable. By this we mean areas that are inaccessible or our courier network can no longer reach. Potty Plant will not refund Starter Kit purchases if we can no longer provide you with a grass subscription.

Can I pause/cancel/reactivate my subscription?

 

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email customer service on [email protected] to suspend your grass service by Friday 5pm the week prior to the expected delivery day.

If your payment has already been deducted from your account for grass that week and you do not wish to receive it please get in touch with our customer service [email protected] prior to Friday 5pm to cancel the grass and get a refund.  

 

REACTIVATING YOUR GRASS

Please email us at [email protected] prior to Friday 5pm to resume your grass service the following week.

How is the grass packaged?

The grass comes folded in half in a lined cardboard box. It also includes a fresh compostable liner and a pair of disposable compostable gloves to make changing your grass over a breeze.

My grass arrived and it is too small

Potty Plant grass only comes in one size. Your grass is the correct size but it looks smaller at first glance because it is folded in half. Here’s a video on how to change your grass

https://youtu.be/qkzixzw5KaY

How do I change my grass?

Please watch this video

My grass has been burnt to a crisp

Please do not place your Potty Plant in direct sunlight in summer!

I don't have any shelter outside will the Potty Plant be ok in the rain?

The Potty Plant will get water-logged if left in the rain making changing the grass difficult and heavy. Too much water can also make you Potty Plant stink and your dog won’t want to go near it. Try placing your Potty Plant under an outdoor table to shield it from heavy rain or bring it inside during wet weather.

Can I place the Potty Plant on carpet or laminate floors?

We strongly recommend placing the Potty Plant on top of a mat to protect your carpet/ floors. The Potty Plant is fully sealed however in case your dog misses the target, it is advisable you protect your floors. We highly recommend cleaning all sides (including the bottom) of your Potty Plant at each grass change. The best way to give it a good wash is either outside on the balcony with a hose or in the bathtub.

Why does my Potty Plant grass stink?

The most common reason why your Potty Plant may stink is that it has been watered way too much or it has been rained on. Only water with a spray bottle twice daily in summer and refrain from watering in the colder months. The more you water the grass, the less pee it will absorb. Another reason is your dog may need a more frequent grass change. Please check the breed guide here in FAQs to decide which grass subscription to go on. You may also notice a pee smell if you have your Potty Plant indoors after a week. Please change your grass weekly if your Potty Plant is indoors.

What comes with my grass?

We include a liner and a pair of disposable gloves. Line your Potty Plant and place the grass on top. This makes swapping over the grass a breeze. We include a pair of disposable gloves to keep your hands clean. Use the cardboard box to place the old grass in and carry it to your garbage bin.

My dog is digging up the Potty Plant what should I do?

Your puppy should always be under your supervision. This can be achieved by using a lead at home. Actively taking your puppy to the toilet by the lead serves two purposes:

  1. Puppy can’t dig the grass much because you are there to stop them.
  2. You can ensure puppy does a pee/poo on the Potty Plant and stop them walking off when they haven’t done their business yet, as well as, being there to praise puppy once they use it to pee/poo correctly.

Here are some important points to remember:

– Only allow your puppy access to the toilet when they actually need to go. After eating, waking up, playing, drinking.

-Stop your puppy every time they try to destroy it just like you would if they were chewing on your shoe. Deter, distract- whatever you need to do.

-Use a lead at home to tether your puppy to the leg of a chair next to you so you can keep an eye on your puppy at all times. Just remember to take your puppy to the Potty Plant regularly by the lead so he is not forced to pee/poo in the wrong spot.

-If you need to leave your puppy alone during the day in his playpen, you can purchase the cage mat and use it only when you are not home as sometimes the cage mat can put some puppies (not all) off using the Potty Plant.

Cage mat link:

https://pottyplant.com.au/shop/grass-and-accessories/potty-plant-cage-mat/

https://youtu.be/YS_SyKEVmM4

Follow our Instagram page as we always have lots of information including this link about dogs ripping up the grass.

How do I look after my grass?

Cold Months: Refrain from watering the grass unless you are on a monthly subscription- water with mist only using a spray bottle once a fortnight.

Warm months: Water once every 2-3 days with mist using a spray bottle. We recommend changing the grass more frequently in the hotter months.

-Place the Potty Plant out of direct sunlight.

-Place the Potty Plant out the rain

-Do not overwater your grass

We sell Grass Food in our online shop which helps with providing the grass with nutrients. Empty the sachet into a 500 ml Spray bottle and spray away! The grass is not a pot plant. It is a toilet designed to absorb acidic pee. Therefore it would be unrealistic to expect it to stay lush and green after a few days of use. It will continue to do its job even after it has lost its colour. Please ensure you are signed up to an appropriate subscription for your dog.

Winter grass: During winter, grass naturally discolours to a yellow colour due to frost. Please note, the grass is NOT dead. Only the blades colours are affected.

Your dog will use it the exact same way as usual. Dogs will naturally pee on bark and other natural surfaces such as leaves and will not mind if their grass is yellow. Potty Plant will not provide any refunds or replacements on winter grass as this affects our whole crop in months between June – late September.

What does the Special Soil do?

If you have a large dog that pees a lot and find that the grass is starting to smell before his grass replacement arrives, you can add special soil under the grass. The Special Soil contains grass nutrients and odour absorbing particles. It is completely natural and organic. One bag of Special Soil makes for 2 grass replacements. Simply scatter half the bag onto the liner evenly and then fit the grass on top.

Another use for the Special Soil is for indoor Potty Plants which need a bit more help absorbing moisture.

What happens to the old grass?

You can dispose of your old grass in the green bin or general household garbage bin. If you are on a premium subscription (Sydney only) we will collect your old grass for you and dispose of it.

How much does the grass weigh?

The weight of the grass fluctuates between 5-9kgs. It is heaviest in winter and wet months due to excess moisture.

What is the difference between Potty Plant and Fresh Patch?

This is why Potty Plant is so awesome:

  • The Potty Plant is a sturdy casing that cannot be moved around the house by your dog as opposed to a cardboard box for a toilet which would seem like a fun toy to a puppy.
  • Our grass is premium quality with soil attached to the roots for the purpose of drawing dogs to use it and absorbing pee and pee odours. As opposed to no soil.
  • The Potty Plant is impossible to be chewed on, unlike a cardboard box toilet.
  • Our customer service is second to none
  • We want you to succeed with toilet training so we provide all the advice and videos free of charge. Contact us with any question and we’re more than happy to help.
  • Only 5-star ratings on Google and Facebook.
  • We’re mad dog lovers! Potty Plant supports a dog shelter in Damascus, Syria which houses more than 1000 dogs and 200 cats! Our founder Julia visited this shelter in November 2019 and met all the dogs and the amazing organisers of the shelter.
Was Potty Plant on Shark Tank?

Yes, and we scored a deal with animal lover Glen Richards on the show! Although we decided not to go ahead with the deal, it was a fantastic experience for us to debut our product to Australia.

Terms of use

If you have placed your first order within 7 days before Sunday 11:59pm (Sydney Australia time GMT +11)and not cancelled it before this time, we will have processed your order and unable to cancel or refund that order.

If you have a subscription order, it must be cancelled or paused before the next payment date on your subscription, accessed under the my account page, it is charged at the same time as your first order every interval period.

CANCELLING AN ORDER WITH OR WITHOUT A SUBSCRIPTION

If you wish to cancel your order that you have already paid for, it must be done not later than Friday 12pm the week prior to your expected delivery. Any cancellation requests made after Friday 12pm will not be actioned and will result in payment of the full charge.

DISCONTINUING GRASS DELIVERY SERVICES TO YOUR AREA

In very rare circumstances Potty Plant may need to discontinue grass deliveries to your area. Potty Plant reserves the right to discontinue deliveries to any locations we no longer consider viable. By this we mean areas that are inaccessible or our courier network can no longer reach. Potty Plant will not refund Starter Kit purchases if we can no longer provide you with a grass subscription. 

CHANGING YOUR ADDRESS

If you wish for your delivery address to be changed you must notify us no later than Friday 5pm the week prior to your next grass delivery. We cannot action any changes to delivery addresses after Friday 5pm.

GRASS INCONSISTENCIES

Grass is seasonal and will not look exactly the same week to week. Hot weather, extreme wet weather and cold weather are all elements which affect the aesthetics of the grass. They do not affect the functionality of the grass to work as a dog toilet. Potty Plant will not compensate for any grass that does not look exactly like a photo or grass you have received previously. We will only compensate for grass that has been been subjected to prolonged delivery and has been damaged in the process which we will assess and deem if it will affect the ability to work as a dog toilet.

WINTER GRASS

Grass develops discolouration due to winter frost. This is a yearly seasonal occurrence and it has no bearing on the grass’ functionality to be used as a dog toilet. The grass is not ‘dead’. Any purchases made between June – October may have discolouration and Potty Plant will not provide any compensation or exchanges for discoloured grass.

CHANGE TO DELIVERY DAYS

Potty Plant may change your delivery day with no notice if your delivery happens to fall on a week with public holiday/s. If you are unsure when you are likely to receive your grass, please get in touch at [email protected]

AUTHORITY TO LEAVE ON ALL DELIVERIES

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels and we are unable to guarantee certain delivery days/times as this varies depending on the courier’s schedule each week.

ONLY USE OUR POTTY PLANT

Our Potty Plant grass is cut and designed for our Potty Plant only. The protective frame of the Potty Plant secures the grass and grass edges so that if there is a tear, it is covered by the frame.
We do not sell the grass without you owning a Potty Plant and we will always endeavour to ensure you are aware that a Potty Plant must be purchased for the system to work. The Potty Plant protects the grass and grass edges from further tearing that occurs during grass harvesting. If you do happen to purchase grass without the Potty Plant, Potty Plant will not compensate for any grass that does not suit your receptacle. This includes not being the correct size, grass with loose, torn edges and mess caused by loose soil.

 

WEBSITE TERMS AND CONDITIONS OF USE

  1. About the Website
    1. Welcome to https://pottyplant.com.au/ (the ‘Website‘). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products ‘). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services ‘).
    1. The Website is operated by Potty Plant Pty Ltd. Access to and use of the Website, or any of its associated Products or Services, is provided by Potty Plant Pty Ltd. Please read these terms and conditions (the ‘Terms ‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
    1. Potty Plant Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Potty Plant Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
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      1. you are not of legal age to form a binding contract with Potty Plant Pty Ltd; or
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  1. Purchase of Products and Returns Policy
  1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the

Product (the ‘Purchase Price‘).

    1. Payment of the Purchase Price may be made through …… (the ‘Payment Gateway Provider‘). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.
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    1. Potty Plant Pty Ltd may, at their sole discretion, provide a refund on the return of the Starter Kit only within 14 days where the Product  remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause. The Starter Kit must not be damaged and the grass must be taken out prior to return. The grass cost will not be refunded.
  1. Warranty
    1. Potty Plant Pty Ltd’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty ‘).
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    1. Where the Warranty Claim is accepted then Potty Plant Pty Ltd will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.
    1. The Warranty shall be the sole and exclusive warranty granted by Potty Plant Pty Ltd and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

 

    1. All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
    1. The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
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  1. General Disclaimer
  1. You acknowledge that Potty Plant Pty Ltd does not make any terms, guarantees,

 

warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

  1. Potty Plant Pty Ltd will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
  1. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
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    1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
    1. Potty Plant Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
  1. Use of the Website, the Purchase Services, and any of the products of Potty Plant Pty Ltd , is at your own risk. Everything on the Website, the Purchase Services, and the Products of Potty Plant Pty Ltd, are provided to you on an “as is” and “as available” basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Potty Plant Pty Ltd make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Potty Plant Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
    1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
    1. the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);
    1. costs incurred as a result of you using the Website, the Purchase Services

or any of the Products;

      1. the Content or operation in respect to links which are provided for the User’s convenience;
      1. any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or
      1. any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.
  1. Limitation of Liability
    1. Potty Plant Pty Ltd’s total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of Potty Plant Pty Ltd is the resupply of information or Purchase Services to you.
    1. You expressly understand and agree that Potty Plant Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
    1. Potty Plant Pty Ltd is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Potty Plant Pty Ltd, by third parties or by any of the Purchase Services offered by Potty Plant Pty Ltd.
  1. Termination of Contract
    1. The Terms will continue to apply until terminated by either you or by Potty Plant Pty Ltd as set out below.
    1. If you want to terminate the Terms, you may do so by:
      1. notifying Potty Plant Pty Ltd at any time; and
      1. closing your accounts for all of the Purchase Services which you use, where Potty Plant Pty Ltd has made this option available to you.
    1. Your notice should be sent, in writing, to Potty Plant Pty Ltd via the ‘Contact Us’ link on our homepage.

 

    1. Potty Plant Pty Ltd may at any time, terminate the Terms with you if:
      1. you have breached any provision of the Terms or intend to breach any provision;
      1. Potty Plant Pty Ltd is required to do so by law;
      1. the partner with whom Potty Plant Pty Ltd offered the Purchase Services to you has terminated its relationship with Potty Plant Pty Ltd or ceased to offer the Purchase Services to you;
      1. Potty Plant Pty Ltd is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or
      1. the provision of the Purchase Services to you by Potty Plant Pty Ltd is, in the opinion of Potty Plant Pty Ltd, no longer commercially viable.
    1. Subject to local applicable laws, Potty Plant Pty Ltd reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Potty Plant Pty Ltd’s name or reputation or violates the rights of those of another party.
    1. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Potty Plant Pty Ltd have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.
  1. Indemnity
    1. You agree to indemnify Potty Plant Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
      1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;
      1. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or
      1. any breach of the Terms.

 

  1. Dispute Resolution
    1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

    1. Notice:

A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

    1. Resolution:

On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties ‘) must:

      1. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
      1. If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the ACCC or his or her nominee;
      1. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
      1. The mediation will be held in Sydney, Australia.
    1. Confidential:

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

    1. Termination of Mediation:

If 7 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

 

  1. Venue and Jurisdiction
    1. The Purchase Services offered by Potty Plant Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
  1. Governing Law
    1. The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
  1. Independent Legal Advice
    1. Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
  1. Severance
    1. If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Refund Policy

Potty Plant allows a 14 day change of mind period from date of receipt. We offer a partial refund on the Starter Kit only. 

Potty Plant withholds $37 to cover the cost of the grass and $15 to cover the cost of shipping to you.

Total amount available to refund: $178

We do not refund the cost of any grass due to its perishable nature.

The Potty Plant must be in perfect condition for the refund to be approved. If you would like to return your Potty Plant, please email us [email protected] for return address details.

Customer is responsible for shipping the item back to us.

Privacy Policy

PRIVACY POLICY

Potty Plant Pty Ltd

  1. We respect your privacy
    1. Potty Plant Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
    1. “Personal information” is information we hold which is identifiable as being about you.
  1. Collection of personal information
    1. Potty Plant Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
    1. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
    1. Additionally, we may also collect any other information you provide while interacting with us.
  1. How we collect your personal information
    1. Potty Plant Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
  1. Use of your personal information
    1. Potty Plant Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

(b)Potty Plant Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

  1. Disclosure of your personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
    1. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    1. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Potty Plant Pty Ltd, pottyplant.com.au, its customers or third parties.
    1. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
    1. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
    1. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
  1. Security of your personal information
    1. Potty Plant Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    1. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

  1. Access to your personal information
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]
    1. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
  1. Complaints about privacy
    1. If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 16/5 Campbell pde, Bondi, New South Wales, 2026. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  1. Changes to Privacy Policy
    1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  1. Website
    1. When you visit our website

When you come to our website (pottyplant.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

    1. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google

 

Adwords. These ads may appear on this website or other websites you visit.

  1. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Potty Plant Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.