What is the Potty Plant?

The Potty Plant is Australia’s first real grass dog toilet. It was created to fulfil a real need for providing our puppies with the most natural and effective toilet training tool possible.

It is made from durable non-permeable recycled plastic which does not have any crevices or smelly ‘pee drawers’ you need to empty. The grass does all the work for you and most dogs use it immediately.

The patented design of the Potty Plant cleverly stops dogs from nibbling and getting to the grass edges thanks to the top frame.

The Potty Plant is delivered to your doorstep with grass included and is ready to use! This is what the Starter Kit is. Sign up to a grass subscription to receive regular grass deliveries to keep your Potty Plant fresh.

The Potty Plant measures at 83cm x 62cm.

How does Potty Plant work?

Place the Potty Plant on the balcony or courtyard in a shady spot and out of the rain.

You can place it indoors if you don’t have an outdoor area.

The great thing about using Potty Plant is the real grassroots which absorb pee and pee stench. No maintenance in between grass changes is required except picking your dog’s poo (like you would at the park). When your new grass arrives simply roll up and dispose of your old grass, give your Potty Plant case a little wash and lay your new liner and fresh grass on top.

Is the Potty Plant for you?

  • Do you and your dog live in an apartment without a backyard?
  • Do you not make it home in time to let your dog out?
  • Does your dog have accidents at home?
  • Does your dog have difficulty going up and down stairs?
  • Do you have a puppy?
  • Do you have an older or injured dog?
  • Does your dog hate going out in the rain to pee/poo?
  • Are puppy pads driving you mad?
  • Does your dog’s pee stench knock you out?
  • Have you and your dog just downsized to an apartment?
  • Is your puppy just not catching on toilet training?

Accordion Panel

Firstly, it doesn’t stink like fake grass and puppy pads because it absorbs pee and pee stench into its roots.

Secondly, the  scent of real grass attracts dogs and puppies so they quickly adapt to using it. Dogs develop substrate preference which means they will prefer to continue toileting on whatever surface they were trained to go on as puppies. Toilet training puppies on fake grass and puppy pads only encourages them to toilet on surfaces that feel like those products which unfortunately can resemble floors and carpet. If your puppy is taught to ‘go’ on real grass, he will adapt to going potty outside much quicker because Potty Plant grass  feels exactly the same to him.

I have the Potty Plant but my puppy is still not toilet trained?

The Potty Plant will not magically toilet train your puppy without your help.

You still have to put in the work in training your puppy. Expecting the Potty Plant to toilet train your puppy is like having a backyard and expecting it to toilet train your puppy.

The most common toilet training frustration I hear from new puppy owners is that their puppy is "just not getting it". My question is always: "Are you crate training or is your puppy enclosed in a pen? Do you use a lead at home? Dog owners who answer no to this question are the ones with an untrained puppy.

Amy from Amy's Puppy School says "Giving your puppy access to the whole house is like not putting a nappy on an 11-month-old and expecting it to go to the toilet in the right spot" Remember this next time you let your puppy have full reign of the house. It is not cruel to crate train. It is not cruel to use a playpen. Provided you have introduced your puppy to these gradually and they are never used as punishment, they are essential to teach your puppy boundaries. Not teaching your dog boundaries and getting angry at them for pee'ing in the wrong spot is cruel. Please research as much as you can about toilet training. If you still need help figuring what to do, call a dog trainer. One session can be life changing. The worst thing you can do is just ignore the problem until your puppy reaches 16 weeks and has already formed bad habits to take into adulthood or blame your puppy. It is never his/her fault.

Can I purchase grass without the Potty Plant?

We do not sell Potty Plant grass unless you already have a Potty Plant at home. We back the Potty Plant concept and design so strongly and believe nothing else works as efficiently. We've tried and tested the Potty Plant system thousands of times and the success rates of toilet training and toilet management are huge! The unique Potty Plant design allows you to have real grass for your dog to use indoors without mess or stench. Take away the Potty Plant and you're left with grass that is exposed and unable to contain pee which will create more mess! Not to mention dogs love ripping grass up and dragging things around the home. The Potty Plant protects the grass and keeps it in place for your dog to use it for its intended purpose.

Can I cancel my Potty Plant subscription if my dog is not using it anymore?

Absolutely. You can cancel the Potty Plant service at any time by emailing us. Ensure you cancel before your area cutoff to avoid getting charged for your dispatched grass.

How often do I have to change my grass?

This will depend on the size and breed of your dog in addition to the frequency your dog will use the Potty Plant based on how many walks your dog goes/doesn’t go on a day.

For larger breeds and households with two dogs, we recommend a weekly replacement.

If you are unsure please get in touch. We are happy to help. As a rough guide: Dogs the size of an adult Labrador and larger, would need a weekly grass change. Dogs the size of an adult Cavoodle and similar, would need a fortnightly grass change. Dogs the size of a Chihuahua could get away with a monthly grass change. If your Potty Plant is placed indoors, you will need to change the grass weekly. If you have a pre-vaccinations puppy, you may find you will need to change the grass more frequently because the puppy will be restricted from going out on walks in public places and will use the Potty Plant more frequently. All our subscriptions are super flexible and you change between them easily without any extra fees. Just let us know by emailing to [email protected]

How is the grass packaged?

The grass comes folded in half in a lined cardboard box. It also includes a fresh liner and a pair of disposable gloves to make changing your grass over a breeze.

My grass arrived and it is too small

Potty Plant grass only comes in one size. Your grass is the correct size but it looks smaller at first glance because it is folded in half. Here's a video on how to change your grass

https://youtu.be/qkzixzw5KaY

Where do I place my Potty Plant?

Ideally on your balcony or courtyard under some type of shelter from the rain. If you do not have an outside area you can place your Potty Plant indoors however keep in mind the grass will need to be changed weekly. The grass retains its moisture indoors and it reaches pee absorption quicker than having it outdoors. If you are keeping your Potty Plant indoors please refrain from watering the grass.

My grass has been burnt to a crisp

Please do not place your Potty Plant in direct sunlight in summer!

I don’t have any shelter outside will the Potty Plant be ok in the rain?

The Potty Plant will get water-logged if left in the rain making changing the grass difficult and heavy. Too much water can also make you Potty Plant stink and your dog won't want to go near it. Try placing your Potty Plant under an outdoor table to shield it from heavy rain or bring it inside during wet weather.

Can I place the Potty Plant on carpet or laminate floors?

We strongly recommend placing the Potty Plant on top of a mat to protect your carpet/ floors. The Potty Plant is fully sealed however in case your dog misses the target, it is advisable you protect your floors. We highly recommend cleaning all sides (including the bottom) of your Potty Plant at each grass change. The best way to give it a good wash is either outside on the balcony with a hose or in the bathtub.

Why does my Potty Plant grass stink?

The most common reason why your Potty Plant may stink is that it has been watered way too much or it has been rained on. Only water with a spray bottle twice daily in summer and refrain from watering in the colder months. The more you water the grass, the less pee it will absorb. Another reason is your dog may need a more frequent grass change. Please check the breed guide here in FAQs to decide which grass subscription to go on. You may also notice a pee smell if you have your Potty Plant indoors after a week. Please change your grass weekly if your Potty Plant is indoors.

What comes with my grass?

We include a liner and a pair of disposable gloves. Line your Potty Plant and place the grass on top. This makes swapping over the grass a breeze. We include a pair of disposable gloves to keep your hands clean. Use the cardboard box to place the old grass in and carry it to your garbage bin.

How does delivery work?

Please note the following cutoff times for your area. All orders placed after the cutoff times will be dispatched the following week.

QLD

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

ACT

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

VIC

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

Sydney

Cutoff for ordering a Starter Kit or grass: Tuesday midday

Cut off for changes/cancellations: Monday midday

Delivery timeframe: Wednesday to Friday 1-3 days

Adelaide

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Thursday to Friday 1-2 days

Newcastle/Central coast

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

What happens if I’m not home to receive my delivery?

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels.

Where don’t you deliver?

We don't deliver to WA, NT, TAS and some far north QLD areas. Please get in touch if you live in FNQ and would like to make sure. We also don’t deliver to some locations outside our courier partner delivery zones. If we discover your area is outside our delivery zone after receiving your order we will let you know immediately.

I am going on a holiday can I pause my subscription?

I am going on a holiday can I pause my subscription?

Yes you absolutely can pause your subscription by emailing us at [email protected]

We need an email from you to recommence your subscription. We must be notified of any cancellations/pauses/recommencements of subscriptions by emailing to [email protected] We will action your request without charge If we are notified before the delivery cutoff for your area. Please note the cutoff times for your state.

QLD

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

ACT

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

VIC

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

Sydney

Cutoff for ordering a Starter Kit or grass: Tuesday midday

Cut off for changes/cancellations: Monday midday

Delivery timeframe: Wednesday to Friday 1-3 days

Adelaide

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Thursday to Friday 1-2 days

Newcastle/Central coast

Cutoff for ordering a Starter Kit or grass: Monday midday

Cut off for changes/cancellations: Saturday midday

Delivery timeframe: Wednesday to Friday 1-3 days

My dog is digging up the Potty Plant what should I do?

Your puppy should always be under your supervision. This can be achieved by using a lead at home. Actively taking your puppy to the toilet by the lead serves two purposes:

  1. Puppy can’t dig the grass much because you are there to stop him.
  1. You can ensure puppy does a pee/poo on the Potty Plant and stop him walking off when he hasn’t done his business. And you are there to praise him for the great job when he does it.

Here are some important points to remember:

- Only allow your puppy access to the toilet when they actually need to go. After eating, waking up, playing, drinking.

-Stop your puppy every time they try to destroy it just like you would if they were chewing on your shoe. Deter, distract- whatever you need to do.

-Use a lead at home to tether your puppy to the leg of a chair next to you so you can keep an eye on your puppy at all times. Just remember to take your puppy to the Potty Plant regularly by the lead so he is not forced to pee/poo in the wrong spot.

-If you need to leave your puppy alone during the day in his playpen, you can purchase the cage mat and use it only when you are not home as sometimes the cage mat can put some puppies (not all) off using the Potty Plant.

Cage mat link:

https://pottyplant.com.au/shop/grass-and-accessories/potty-plant-cage-mat/

https://youtu.be/YS_SyKEVmM4

Follow our Instagram page as we always have lots of information including this link to a video that Julia posted about dogs ripping up the grass.

https://www.instagram.com/s/aGlnaGxpZ2h0OjE3ODYyMTczNDA0ODU0NjUw?igshid=197cwv7vfeqki&story_media_id=2302807140556169248

How do I look after my grass?

Cold Months: Refrain from watering the grass unless you are on a monthly subscription- water with a spray bottle once a fortnight.

Warm months: Water twice a day with a spray bottle

-Place the Potty Plant out of direct sunlight.

-Place the Potty Plant out the rain

-Do not overwater your grass

We sell Grass Food in our online shop which helps with providing the grass with nutrients. Empty the sachet into a 500 ml Spray bottle and spray away! The grass is not a pot plant. It is a toilet designed to absorb acidic pee. Therefore it would be unrealistic to expect it to stay lush and green after a few days of use. It will continue to do its job even after it has lost its colour. Please ensure you are signed up to an appropriate subscription for your dog.

Winter grass: During winter, grass naturally discolours to a yellow colour due to frost. Please note, the grass is NOT dead. Only the blades colours are affected.

Your dog will use it the exact same way as usual. Dogs will naturally pee on bark and other natural surfaces such as leaves and will not mind if their grass is yellow. Potty Plant will not provide any refunds or replacements on winter grass as this affects our whole crop in months between June - late September.

What does the Special Soil do?

If you have a large dog that pees a lot and find that the grass is starting to smell before his grass replacement arrives, you can add special soil under the grass.The Special Soil contains grass nutrients and odour absorbing particles. It is completely natural and organic. One bag of Special Soil makes for 2 grass replacements. Simply scatter half the bag onto the liner evenly and then fit the grass on top.

Another use for the Special Soil is for indoor Potty Plants which need a bit more help absorbing moisture.

What happens to the old grass?

You can dispose of your old grass in the green bin or general household garbage bin. If you are on a premium subscription (Sydney only) we will collect your old grass for you and dispose of it.

What is the premium subscription?

This service is available for Sydney Metro only. We will swap your soiled Potty Plant weekly with a fresh Potty Plant so you don’t have to clean it.

How much does the grass weigh?

The weight of the grass fluctuates between 5-9kgs. It is heaviest in winter and wet months due to excess moisture.

What is the difference between Potty Plant and Fresh Patch?

This is why Potty Plant is so awesome:

  • The Potty Plant is a sturdy casing that cannot be moved around the house by your dog as opposed to a cardboard box for a toilet which would seem like a fun toy to a puppy.
  • Our grass is premium quality with soil attached to the roots for the purpose of drawing dogs to use it and absorbing pee and pee odours. As opposed to no soil.
  • The Potty Plant is impossible to be chewed on unlike a cardboard box toilet.
  • Our customer service is second to none
  • We want you to succeed with toilet training so we provide all the advice and videos free of charge. Contact us with any question and we’re more than happy to help.
  • Only 5 star ratings on Google and Facebook.
  • We’re mad dog lovers! Potty Plant supports a dog shelter in Damascus, Syria which houses more than 1000 dogs and 200 cats! Our founder Julia visited this shelter in November 2019 and met all the dogs and the amazing organisers of the shelter.
 

Yes, and we scored a deal with animal lover Glen Richards on the show! Although we decided not to go ahead with the deal, it was a fantastic experience for us to debut our product to Australia.

If your question is not answered here, please contact us on [email protected]