What is the Potty Plant?

The Potty Plant is Australia’s first real grass dog toilet. It was created to meet a real need for providing our puppies and dogs with the most natural and effective toileting tool possible.

It is made from durable non-permeable recycled plastic which does not have any crevices or smelly ‘pee drawers’ you need to empty. The grass does all the work for you and most dogs use it immediately. The patented design of the Potty Plant cleverly stops dogs from nibbling and getting to the grass edges thanks to the top frame. The Potty Plant is delivered to your doorstep with grass included and is ready to use! This is what the Starter Kit is. Sign up to a grass subscription to receive regular grass deliveries to keep your Potty Plant fresh. The Potty Plant measures at 86.5 cm x 62.5 cm x 6 cm.

How does Potty Plant work?

The Potty Plant provides a clean and secure case to hold our Potty Plant grass. Place the Potty Plant on the balcony or courtyard in a shady spot and out of the rain and direct sunlight. You can place it indoors if you don’t have an outdoor area however you will need to change the grass weekly. The real grass roots absorb pee and pee stench. No maintenance in between grass changes is required except picking your dog’s poo (like you would at the park). When your new grass arrives simply roll up and dispose of your old grass, give your Potty Plant case a little wash and lay your new liner (comes with your box) and fresh grass on top.

Is the Potty Plant for you?
  • Do you and your dog live in an apartment without a backyard?
  • Do you not make it home in time to let your dog out?
  • Does your dog have accidents at home?
  • Does your dog have difficulty going up and downstairs?
  • Do you have a puppy?
  • Do you have an older or injured dog?
  • Does your dog hate going out in the rain to pee/poo?
  • Are puppy pads driving you mad?
  • Does your dog’s pee stench knock you out?
  • Have you and your dog just downsized to an apartment?
  • Is your puppy just not catching on toilet training?
Why real grass?

Firstly, it doesn’t stink like fake grass and puppy pads because it absorbs pee and pee stench into its roots.

Secondly, the scent of real grass attracts dogs and puppies so they quickly adapt to using it. Dogs develop substrate preference which means they will prefer to continue toileting on whatever surface they were trained to go on as puppies. Toilet training puppies on fake grass and puppy pads only encourages them to toilet on surfaces that feel like those products which unfortunately can resemble floors and carpet. If your puppy is taught to ‘go’ on real grass, he will adapt to going potty outside much quicker because Potty Plant grass feels exactly the same to him.

I'm a new customer. When will I get my order?

If you place your order prior to our cutoff Sunday 11:59pm your order will be dispatched the following week. For example, if you place your order on a Saturday, you can expect your order to be dispatched on the Monday 2 days later.
If you place your order on a Monday you can expect your order to be dispatched 7 days later because it was placed after our Sunday 11:59pm cut off. If you need your order urgently, please get in touch with our customer service on [email protected] and we may be able to dispatch earlier. Please be advised this is not always guaranteed.

I have the Potty Plant but my puppy is still not toilet trained?

The Potty Plant will not magically toilet train your puppy without your effort.

You still have to put in the work in training your puppy. Expecting the Potty Plant to toilet train your puppy is like having a backyard and expecting it to toilet train your puppy.

The most common toilet training frustration I hear from new puppy owners is that their puppy is “just not getting it”. My question is always: “Are you crate training or is your puppy enclosed in a pen? Do you use a lead at home? Dog owners who answer no to this question are the ones with an untrained puppy.

Amy from Amy’s Puppy School says “Giving your puppy access to the whole house is like not putting a nappy on an 11-month-old and expecting it to go to the toilet in the right spot” Remember this next time you let your puppy have full reign of the house. It is not cruel to crate train. It is not cruel to use a playpen. Provided you have introduced your puppy to these gradually and they are never used as punishment, they are essential to teach your puppy boundaries. Not teaching your dog boundaries and getting angry at them for peeing in the wrong spot is cruel. Please research as much as you can about toilet training. If you still need help figuring what to do, call a dog trainer. One session can be life-changing. The worst thing you can do is just ignore the problem until your puppy reaches 16 weeks and has already formed bad habits to take into adulthood or blame your puppy. It is never his/her fault.

Can I purchase grass without the Potty Plant?

We do not sell Potty Plant grass unless you already have a Potty Plant at home. We back the Potty Plant concept and design so strongly and believe nothing else works as efficiently. We’ve tried and tested the Potty Plant system thousands of times and the success rates of toilet training and toilet management are huge! The unique Potty Plant design allows you to have real grass for your dog to use indoors without mess or stench. Take away the Potty Plant and you’re left with grass that is exposed and unable to contain pee which will create more mess! Not to mention dogs love ripping grass up and dragging things around the home. The Potty Plant protects the grass and keeps it in place for your dog to use it for its intended purpose.

If you purchase grass without having the Potty Plant or using a different name to your original starter kit order please put a note at checkout or send us an email after you have placed your order to confirm that you already have the Potty Plant to avoid any delays with your delivery.

Where do I place my Potty Plant?

Ideally on your balcony or courtyard under some type of shelter from the rain. If you do not have an outside area you can place your Potty Plant indoors however keep in mind the grass will need to be changed weekly. The grass retains its moisture indoors and it reaches pee absorption quicker than having it outdoors. If you are keeping your Potty Plant indoors please refrain from watering the grass.

Why are my Potty Plant latches loose?

The Potty Plant latches are designed to fit loosely to accomodate varying thicknesses of grass. Grass varies in thickness due to seasonal changes and the latches fit loosely around the catch plates (the metal bits attached to the frame) to allow this to happen. 

The latches do not open on their own or if your dog bumps them. If you find the latches popping open please check that your Potty Plant is on a level, flat surface. Do not place your Potty Plant on carpet or an uneven surface. 

How often do I have to change my grass?

This will depend on the size and breed of your dog in addition to the frequency your dog will use the Potty Plant based on how many walks your dog goes/doesn’t go on a day.

For larger breeds and households with two dogs, we recommend a weekly replacement.

If you are unsure please get in touch. We are happy to help. As a rough guide: Dogs the size of an adult Labrador and larger, would need a weekly grass change. Dogs the size of an adult Cavoodle and similar, would need a fortnightly grass change. Dogs the size of a Chihuahua could get away with a monthly grass change. If your Potty Plant is placed indoors, you will need to change the grass weekly. If you have a pre-vaccinations puppy, you may find you will need to change the grass more frequently because the puppy will be restricted from going out on walks in public places and will use the Potty Plant more frequently. All our subscriptions are super flexible and you change between them easily without any extra fees. Just let us know by emailing to [email protected]

Can I cancel my Potty Plant subscription if my dog is not using it anymore?

Absolutely. You can cancel the Potty Plant service at any time either through your MY ACCOUNT page or by emailing us on [email protected]

Cancelling your subscription will ensure no further payments will be deducted. However if you have cancelled your subscription after a recurring charge has been taken out, you will receive one last grass unless you contact us and cancel that last order. This is because each recurring charge payment that is taken out up until our cutoff (Sunday 11:59pm) will generate a grass order for the coming week.

We need to be contacted by email on [email protected] by Friday 5pm if you wish to cancel grass for the following week and get a refund.

If you cancel before a recurring payment has been taken out then no further grass will be sent.

 

I cancelled my subscription before the cut off, why did I still get grass?

Cancelling your subscription will ensure no further payments will be deducted. However if you have cancelled your subscription after a recurring payment has been taken out, you will receive one last grass unless you contact us and cancel that last order. This is because each recurring payment that is taken out up until our cutoff (Sunday 11:59pm) will generate a grass order for the coming week.

We need to be contacted by email on [email protected] by Friday 5pm if you wish to cancel grass for the following week and get a refund.

If you cancel before a recurring payment has been taken out then no further grass will be sent.

What is the premium subscription?

This service is available for Sydney Metro only and occurs on Friday each week. We will swap your soiled Potty Plant weekly with a fresh Potty Plant so you don’t have to clean it.

Where does Potty Plant deliver?

We currently deliver to most metro locations in NSW, QLD, VIC and ACT. (A shipping fee of $7.50 may be applied at checkout depending on your location)

If you live in a regional area please contact us before you place your order so we can check the shipping costs for you. Most of the time it will be free however there will be exceptions if your shipping address is out of our delivery zones.

Some areas are not serviced by our delivery providers. We cannot guarantee to deliver to your area as some locations fall out of courier delivery zones. We will let you know immediately if we are unable to deliver to your location.

Can I update my delivery address?

You can update your delivery address by calling or emailing us between Monday – Friday before 5pm, to ensure that your address is updated before the Sunday cutoff.

 

What are the delivery days?

DELIVERY TIMES

QLD

South Brisbane: WEDNESDAY 

North Brisbane: THURSDAY

Gold Coast: WEDNESDAY 

All other QLD areas: THURSDAY-FRIDAY

ACT
CANBERRA: TUESDAY

 

VIC

WEDNESDAY-FRIDAY

NSW

SYDNEY

Haymarket to Concord West: TUESDAY

Wollongong: TUESDAY

South Sydney: WEDNESDAY

South West Sydney: WEDNESDAY

Central Coast to Newcastle: WEDNESDAY

Northern Beaches: THURSDAY

Sydney CBD: FRIDAY

North Shore to Ryde: FRIDAY

Eastern Suburbs: SATURDAY

Hills District and West Sydney: SATURDAY

 

What are the cutoff times?

Please note the following cutoff for all areas is now Sunday 11:59pm

This means if you wish for your order to arrive the following week, your order must be placed by 11:59pm Sunday night.

Any orders placed after 11:59pm Sunday will be sent the week after.

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email us at [email protected] prior to Friday 5pm.

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

REACTIVATING YOUR GRASS

Please email us at [email protected] prior to Friday 5pm to resume your grass service the following week.

CANCELLING AN ORDER WITH OR WITHOUT A SUBSCRIPTION

If you wish to cancel grass that you have already paid for, it must be done no later than Friday 5pm the week prior to your expected delivery. Any cancellation requests made after Friday 5pm will not be actioned and will result in payment of the full charge.

What happens if I'm not home to receive my delivery?

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels and we are unable to guarantee certain delivery days/times as this varies depending on the courier’s schedule each week.

Where don't you deliver?

We are unable to send grass to WA, NT, SA & TAS due to quarantine laws. We also do not send grass to Adelaide and Far North Queensland areas due to extended delivery times. Please get in touch prior to purchase to confirm your address is serviceable by our courier to avoid disappointment. We also don’t deliver to some locations outside our courier partners delivery zones. If we discover your area is outside our delivery zone after receiving your order we will let you know but please get in touch via [email protected] if you have any questions and/or to confirm your address.

 

Potty Plant reserves the right to cancel deliveries to any locations we no longer consider viable. By this we mean areas that are inaccessible or our courier network can no longer reach. Potty Plant will not refund Starter Kit purchases if we can no longer provide you with a grass subscription.

Can I pause/cancel/reactivate my subscription?

 

PAUSING YOUR GRASS

If you are going away and need to pause your subscription, please email customer service on [email protected] to suspend your grass service by Friday 5pm the week prior to the expected delivery day.

If your payment has already been deducted from your account for grass that week and you do not wish to receive it please get in touch with our customer service [email protected] prior to Friday 5pm to cancel the grass and get a refund.  

 

REACTIVATING YOUR GRASS

Please email us at [email protected] prior to Friday 5pm to resume your grass service the following week.

How is the grass packaged?

The grass comes folded in half in a lined cardboard box. It also includes a fresh compostable liner and a pair of disposable compostable gloves to make changing your grass over a breeze.

My grass arrived and it is too small

Potty Plant grass only comes in one size. Your grass is the correct size but it looks smaller at first glance because it is folded in half. Here’s a video on how to change your grass

https://youtu.be/qkzixzw5KaY

Do I have to take the grass out of the box immedietely?

Yes. It is extremely important to take your grass out of the box as soon as you can. The grass has been freshly harvested and packed into your box but will only survive the few days we have allocated to travel to you. Leaving your grass in the box will cause it to sweat and spoil. Potty Plant will not replace any grass that has been damaged due to prolonged time in the box. 

How do I change my grass?

Please watch this video

My grass has been burnt to a crisp

Please do not place your Potty Plant in direct sunlight in summer!

My grass has gone brown and not stayed green

The grass mat is not meant to stay green.

It is cut off from its root supply so it can’t get nutrients once it is harvested and gradually starts to die while it’s in the Potty Plant. The great thing about the grass mat is that it is highly absorbent to pee and pee odours no matter the colour.

It is not intended to stay green as dog pee is also highly acidic and ‘burns’ it.

Dogs don’t mind using it as a toilet once it starts to discolour. As you may notice they are fond of peeing on dirt, bark, mud etc at the park. So the benefit of having the grass for your dog to pee on, regardless of the colour- is that it absorbs the pee and pee odours.

I don't have any shelter outside will the Potty Plant be ok in the rain?

The Potty Plant will get water-logged if left in the rain making changing the grass difficult and heavy. Too much water can also make you Potty Plant stink and your dog won’t want to go near it. Try placing your Potty Plant under an outdoor table to shield it from heavy rain or bring it inside during wet weather.

Can I place the Potty Plant on carpet or laminate floors?

We strongly recommend placing the Potty Plant on top of a mat to protect your carpet/ floors. The Potty Plant is fully sealed however in case your dog misses the target, it is advisable you protect your floors. We highly recommend cleaning all sides (including the bottom) of your Potty Plant at each grass change. The best way to give it a good wash is either outside on the balcony with a hose or in the bathtub.

Why does my Potty Plant grass stink?

The most common reason why your Potty Plant may stink is that it has been watered way too much or it has been rained on. Only water with a spray bottle twice daily in summer and refrain from watering in the colder months. The more you water the grass, the less pee it will absorb. Another reason is your dog may need a more frequent grass change. Please check the breed guide here in FAQs to decide which grass subscription to go on. You may also notice a pee smell if you have your Potty Plant indoors after a week. Please change your grass weekly if your Potty Plant is indoors.

What comes with my grass?

We include a liner and a pair of disposable gloves. Line your Potty Plant and place the grass on top. This makes swapping over the grass a breeze. We include a pair of disposable gloves to keep your hands clean. Use the cardboard box to place the old grass in and carry it to your garbage bin.

My dog is digging up the Potty Plant what should I do?

Your puppy should always be under your supervision. This can be achieved by using a lead at home. Actively taking your puppy to the toilet by the lead serves two purposes:

  1. Puppy can’t dig the grass much because you are there to stop them.
  2. You can ensure puppy does a pee/poo on the Potty Plant and stop them walking off when they haven’t done their business yet, as well as, being there to praise puppy once they use it to pee/poo correctly.

Here are some important points to remember:

– Only allow your puppy access to the toilet when they actually need to go. After eating, waking up, playing, drinking.

-Stop your puppy every time they try to destroy it just like you would if they were chewing on your shoe. Deter, distract- whatever you need to do.

-Use a lead at home to tether your puppy to the leg of a chair next to you so you can keep an eye on your puppy at all times. Just remember to take your puppy to the Potty Plant regularly by the lead so he is not forced to pee/poo in the wrong spot.

-If you need to leave your puppy alone during the day in his playpen, you can purchase the cage mat and use it only when you are not home as sometimes the cage mat can put some puppies (not all) off using the Potty Plant.

Cage mat link:

https://pottyplant.com.au/shop/grass-and-accessories/potty-plant-cage-mat/

https://youtu.be/YS_SyKEVmM4

Follow our Instagram page as we always have lots of information including this link about dogs ripping up the grass.

How do I look after my grass?

Cold Months: Refrain from watering the grass unless you are on a monthly subscription- water with mist only using a spray bottle once a fortnight.

Warm months: Water once every 2-3 days with mist using a spray bottle. We recommend changing the grass more frequently in the hotter months.

-Place the Potty Plant out of direct sunlight.

-Place the Potty Plant out the rain

-Do not overwater your grass

We sell Grass Food in our online shop which helps with providing the grass with nutrients. Empty the sachet into a 500 ml Spray bottle and spray away! The grass is not a pot plant. It is a toilet designed to absorb acidic pee. Therefore it would be unrealistic to expect it to stay lush and green after a few days of use. It will continue to do its job even after it has lost its colour. Please ensure you are signed up to an appropriate subscription for your dog.

Winter grass: During winter, grass naturally discolours to a yellow colour due to frost. Please note, the grass is NOT dead. Only the blades colours are affected.

Your dog will use it the exact same way as usual. Dogs will naturally pee on bark and other natural surfaces such as leaves and will not mind if their grass is yellow. Potty Plant will not provide any refunds or replacements on winter grass as this affects our whole crop in months between June – late September.

What does the Special Soil do?

If you have a large dog that pees a lot and find that the grass is starting to smell before his grass replacement arrives, you can add special soil under the grass. The Special Soil contains grass nutrients and odour absorbing particles. It is completely natural and organic. One bag of Special Soil makes for 2 grass replacements. Simply scatter half the bag onto the liner evenly and then fit the grass on top.

Another use for the Special Soil is for indoor Potty Plants which need a bit more help absorbing moisture.

What happens to the old grass?

You can dispose of your old grass in the green bin or general household garbage bin. If you are on a premium subscription (Sydney only) we will collect your old grass for you and dispose of it.

How much does the grass weigh?

The weight of the grass fluctuates between 5-9kgs. It is heaviest in winter and wet months due to excess moisture.

What is the difference between Potty Plant and Fresh Patch?

This is why Potty Plant is so awesome:

  • The Potty Plant is a sturdy casing that cannot be moved around the house by your dog as opposed to a cardboard box for a toilet which would seem like a fun toy to a puppy.
  • Our grass is premium quality with soil attached to the roots for the purpose of drawing dogs to use it and absorbing pee and pee odours. As opposed to no soil.
  • The Potty Plant is impossible to be chewed on, unlike a cardboard box toilet.
  • Our customer service is second to none
  • We want you to succeed with toilet training so we provide all the advice and videos free of charge. Contact us with any question and we’re more than happy to help.
  • Only 5-star ratings on Google and Facebook.
  • We’re mad dog lovers! Potty Plant supports a dog shelter in Damascus, Syria which houses more than 1000 dogs and 200 cats! Our founder Julia visited this shelter in November 2019 and met all the dogs and the amazing organisers of the shelter.
Was Potty Plant on Shark Tank?

Yes, and we scored a deal with animal lover Glen Richards on the show! Although we decided not to go ahead with the deal, it was a fantastic experience for us to debut our product to Australia.

Our Terms and Contitions

DELIVERY

Potty Plant will deliver your order to your building front door only. Any further delivery instructions will be at the drivers discretion. We do not offer a door delivery service. All our items have an authority to leave at the building door. Please ensure your building allows parcels to be left at the building door before you place your order.

CANCELLING AN ORDER WITH OR WITHOUT A SUBSCRIPTION

Cancelling your subscription will ensure no further payments will be deducted. However if you have cancelled your subscription after a recurring charge has been taken out, you will receive one last grass unless you contact us and cancel that last order. This is because each recurring charge payment that is taken out up until our cutoff (Sunday 11:59pm) will generate a grass order for the coming week.

We need to be contacted by email on [email protected] by Friday 5pm if you wish to cancel grass for the following week and get a refund. Friday 5pm is the cutoff for cancelling orders. Please see above “I cancelled my subscription before the cutoff, why did I still get a grass?”

If you cancel before a recurring payment has been taken out then no further grass will be sent.

DISCONTINUING GRASS DELIVERY SERVICES TO YOUR AREA

In very rare circumstances Potty Plant may need to discontinue grass deliveries to your area. Potty Plant reserves the right to discontinue deliveries to any locations we no longer consider viable. By this we mean areas that are inaccessible or our courier network can no longer reach. Potty Plant will not refund Starter Kit purchases if we can no longer provide you with a grass subscription. 

REPLACEMENT OR REFUND OF GRASS

If you receive grass that is unsatisfactory and not a result of seasonal changes, please inform us on the day of delivery with a photo of the grass for us to assess. Please note we will only refund or replace your grass if you inform us on the day of delivery. We cannot replace your grass if you have kept it in the box for longer than the day you received it. 

CHANGING YOUR ADDRESS

If you wish for your delivery address to be changed you must notify us no later than Friday 5pm the week prior to your next grass delivery. We cannot action any changes to delivery addresses after Friday 5pm.

GRASS INCONSISTENCIES

Grass is seasonal and will not look exactly the same week to week. Hot weather, extreme wet weather and cold weather are all elements which affect the aesthetics of the grass. They do not affect the functionality of the grass to work as a dog toilet. Potty Plant will not compensate for any grass that does not look exactly like a photo or grass you have received previously. We will only compensate for grass that has been been subjected to prolonged delivery and has been damaged in the process which we will assess and deem if it will affect the ability to work as a dog toilet.

CHANGE IN GRASS VARIETIES 

Potty Plant uses a variety of different grasses through out the year depending on the availability of grass suitable for harvest. We do not guarantee the delivery of your preferred grass and do not offer refunds for the unavailability of your preferred grass.  

WINTER GRASS

Grass develops discolouration due to winter frost. This is a yearly seasonal occurrence and it has no bearing on the grass’ functionality to be used as a dog toilet. The grass is not ‘dead’. Any purchases made between June – October may have discolouration and Potty Plant will not provide any compensation or exchanges for discoloured grass.

CHANGE TO DELIVERY DAYS

Potty Plant may change your delivery day with no notice if your delivery happens to fall on a week with public holiday/s. If you are unsure when you are likely to receive your grass, please get in touch at [email protected]

AUTHORITY TO LEAVE ON ALL DELIVERIES

Due to all our parcels being perishable items they are all left with an ‘Authority To Leave’ at your address. If you do not wish for your parcel to be left at your address, you must let us know prior to delivery by typing in ’delivery notes’ on your order or please ensure you are home to receive your parcel. Potty Plant is not responsible for any stolen or missing parcels and we are unable to guarantee certain delivery days/times as this varies depending on the courier’s schedule each week.

ONLY USE OUR POTTY PLANT

Our Potty Plant grass is cut and designed for our Potty Plant only. The protective frame of the Potty Plant secures the grass and grass edges so that if there is a tear, it is covered by the frame.
We do not sell the grass without you owning a Potty Plant and we will always endeavour to ensure you are aware that a Potty Plant must be purchased for the system to work. The Potty Plant protects the grass and grass edges from further tearing that occurs during grass harvesting. If you do happen to purchase grass without the Potty Plant, Potty Plant will not compensate for any grass that does not suit your receptacle. This includes not being the correct size, grass with loose, torn edges and mess caused by loose soil.

CEASE OF SERVICE

Potty Plant reserves the right to cease grass delivery at any time. If your Starter Kit is under 2 months old, we will offer you a refund for your Starter Kit purchase only. Grass mats are non refundable. Any Starter Kit purchases older than 2 months will not be refunded. 

Refund Policy

Potty Plant allows a 14 day change of mind period from date of receipt. We offer a partial refund on the Starter Kit only. 

Potty Plant withholds $37 to cover the cost of the grass and $15 to cover the cost of shipping to you.

Total amount available to refund: $178

We do not refund the cost of any grass due to its perishable nature.

The Potty Plant must be in perfect condition for the refund to be approved. If you would like to return your Potty Plant, please email us [email protected] for return address details.

Customer is responsible for shipping the item back to us.

Privacy Policy

PRIVACY POLICY

Potty Plant Pty Ltd

  1. We respect your privacy
    1. Potty Plant Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
    1. “Personal information” is information we hold which is identifiable as being about you.
  1. Collection of personal information
    1. Potty Plant Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
    1. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
    1. Additionally, we may also collect any other information you provide while interacting with us.
  1. How we collect your personal information
    1. Potty Plant Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
  1. Use of your personal information
    1. Potty Plant Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

(b)Potty Plant Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

  1. Disclosure of your personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
    1. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    1. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Potty Plant Pty Ltd, pottyplant.com.au, its customers or third parties.
    1. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
    1. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
    1. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
  1. Security of your personal information
    1. Potty Plant Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    1. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

  1. Access to your personal information
    1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]
    1. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
  1. Complaints about privacy
    1. If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 16/5 Campbell pde, Bondi, New South Wales, 2026. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  1. Changes to Privacy Policy
    1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  1. Website
    1. When you visit our website

When you come to our website (pottyplant.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

    1. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google

 

Adwords. These ads may appear on this website or other websites you visit.

  1. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Potty Plant Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.