Terms of Use

Although we strive to secure fresh grass each week for our subscribers, we are heavily reliant on suitable weather conditions for grass harvesting. In the chance of not being able to deliver your grass at your scheduled delivery date due to prolonged wet weather we take the following steps:

Weekly Subscribers:
We will endevour to deliver within 3 days of your scheduled day. If we are not able to deliver within 3 days we will offer you a refund and postpone your delivery till your next scheduled day.

Fortnightly Subscribers:
We will endevour to deliver within 7 days of your scheduled day. If we are not able to deliver within 7 days we will offer you a refund and postpone your delivery till your next scheduled day.

Monthly Subscribers:
We will endevour to deliver within 10 days of your scheduled day. If we are not able to deliver within 10 days we will offer you a refund and postpone your delivery till your next scheduled day.

We are not able to offer any kind of compensation for wet weather delays as the outcome is entirely out of our control.

For change of shipping address, inform us of your new address by email before the following days:

QLD/TAS Customers:
For your address to be updated, we must receive an email from you before Saturday 12 noon.

VIC/ACT/SA Customers:
For your address to be updated, we must receive an email from you before before Sunday 12 noon.

NSW Customers:
For your address to be updated, we must receive an email from you before Wednesday 12 noon.

Premium Subscribers:
Once you have been given time slot for grass replacement and have confirmed, we will require at lest 24 hours notice for any cancellations or amendments to the time otherwise a cancellation fee of the whole amount will be applied. We appreciate your understanding on this matter.

Hydroponic Grass:
Hydroponic grass is subject to availability. We cannot guarantee its availability. If you request hydroponic grass and it is out of stock, we will send a Park grass instead unless you have cancelled your order before we send out a Park grass. We do not offer compensation of any sort for not having Hydroponic in stock.

We must be notified of any cancellations/pauses/recommencements of subscriptions by emailing to grass@pottyplant.com.au
We will action your request If we are notified before the delivery deadline for your area. Please check the FAQs for delivery deadline for your area.

Late deliveries/No shows
These things happen sometimes. Couriers stuff up, we stuff up. Grass is perishable and it doesn’t get to you as fresh as it should due to the delivery delay. We will always be here to fix it. If your delivery doesn’t show up or it arrived late and your grass is looking worse for wear, send us an email and we will fix it asap.We will either reimburse the charge or replace.

Deliveries and Authority to leave
If we are not given specific instructions where to leave your parcel in case you are not home, the default action is to leave the parcel at your front door or the main building front door (whichever we can gain access to)
These items are perishable and cannot be returned with the courier so they will leave it at the front door.
We cannot be held responsible for missing items. Purchasing your items through the site means you agree to these terms and conditions.